Vetstoria & VetCare
We know that care is at the heart of everything you do. And we’re helping to make that easier.
Vetstoria’s online booking platform can sync with your hospitals’ PIMS in real-time. The more your hospitals adopt real-time online booking, the more they can provide clients easy access to pet care while reducing manual work.
And this will give you control and visibility over your hospitals’ schedules while gaining more revenue.
Click on the video and see how it works.
We know adopting new tech can be stressful
Some folks are worried about losing control of their schedule, pet owners booking wrong appointments, or missing appointments that should be emergencies.
We urge you to watch this quick video from our co-founder and veterinary surgeon Julien Poublon – as he will break down and address some of these concerns, showing how actually, online booking will be your teams’ new best friend!
Getting started is easy
We have simplified onboarding so it’s easy for your teams to start using Vetstoria: Fast track (a form + 1 call) or standard (2 calls).
Our most successful hospitals usually appoint a Vetstoria champion, someone who will be responsible for coordinating with our onboarding teams.
We sync with your PIMS in real-time.
This means that when a customer is booking an appointment with you, you control the availability they can see – Vetstoria will check this with your PIMS twice per booking to ensure there are no conflicts in scheduling.
Your team will no longer need to handle non-urgent calls, perform manual appointment reminders or untangle a mess of double booked appointments.
Extreme customization
With Vetstoria you can customize exactly who can book an appointment, when, and with which Vet.
Some examples are:
choosing how many, and when, new customers can book appointments,
hold spaces for emergency appointments, but release the slots if needed
triage potential emergency appointments, based on language used during booking,
account for vets with different skills, needs, expectations and working hours, or offer nurse appointments.
There are dozens of customization options – so teams can relax knowing your customers can only book the appointments they want them to.
We have a powerful tool called the Fill Rate Platform
This allows you to see data across all 50+ of your hospitals in real-time. You can easily view their used vs wasted capacity, availability rate, same day appointment rate and lots of other data.
This can help you prioritize support and recruitment, direct marketing spend and allow you to measure ROI across the hospitals you have acquired. Additionally, you also get access to your own custom analytics dashboard to see the total number of appointments, new clients, appointments your hospitals receive after hours and more.
Free marketing resources for your hospitals
If your hospitals are looking to announce that they offer online booking, launch promotional campaigns or try to educate pet owners, we can help.
Our team is constantly creating editable templates that they can download and either edit to fit your branding, or share immediately.
Our world class customer support team.
Meet your Vetstoria team
They’ll get you set up super quickly, and talk you through our tried and tested ways of easily onboarding hospitals across large corporates.
If you’re someone who enjoys data, check out these stats about online booking…
14%
of new client appointments are made online
42%
of online appointments are made outside of office hours
63%
of online appointments are made via a mobile device
94%
of pet owners are satisfied with appointments they book online
What others say about Vetstoria
"Veterinary professionals should consider a solution like Vetstoria because it’s a time-saving tool and helps you tap into the revenue you miss from potential out-of-hours bookings, which amounts to 40% of the total bookings a practice would get."
Emily Arnold, Senior Director - Marketing, Lakefield Veterinary Group
Want to learn more?
If you’d like to chat a bit more about Vetstoria, book a consultation with your customer success manager!
