Debunking Myth 1"We will lose control of our diary"
Manage availability when taking online bookings with Vetstoria
The first myth would be that you will lose control. It is actually the opposite, you will have more control. Our online booking software has been developed over many years and is now a very sophisticated machine with loads of customization options. The end result will be an appointment booked for the right vet at the right time and for the right duration.
A few examples of the kind of control that you will keep, we can make sure that a sick pet appointment is allocated more time than a vaccination appointment. We can make sure dog appointments aren’t allowed during possible cat friendly hours which you may organize. We can make sure that a vet allergic to rabbit hair will not be available for rabbit exams. We can make sure that the first and last appointment of the day will not be available online. We can make sure we never book online the last two available slots of the day.
If a specific vet may need more time than another vet, that is also perfectly fine. I could go on. You get the drill. With every customization I can guarantee that you will keep control.
The onboarding process is primarily about establishing all those rules. That you need to make sure that our system will work for you and your clinic and by the way your online booking will not go live before you get a chance to test it and explicitly agree to go live.
Dozens of customizations to manage availability
With Vetstoria, you have complete control of your schedule. For example, you can limit how many of each appointment type you see per day, choose the days and times you see each appointment, reserve spaces daily for particular appointments that need priority and much more!
Appointment type
You can have each of the services you offer appear as a different type of appointment. For example, vaccination appointments, routine check ups, dental check ups and more. You can also enable or disable these as you like and sync with your practice management system.
Appointment type
You can have each of the services you offer appear as a different type of appointment. For example, vaccination appointments, routine check ups, dental check ups and more. You can also enable or disable these as you like and sync with your practice management system.
Client type
You can offer specific appointment types to different customers. For example, you may only want to offer vaccination appointments to existing customers, or introductory appointments to new customers.
Client type
You can offer specific appointment types to different customers. For example, you may only want to offer vaccination appointments to existing customers, or introductory appointments to new customers.
Appointment duration
You can offer differing lengths of appointments based on the appointment type or doctor carrying out the appointment. The duration of each appointment type and when it can be booked, is completely defined by you. You can also set different durations for new or returning clients, or make customizations at the diary level, for clinicians who require more or less time with clients. For example, new client appointments or those being seen by trainee staff, may require a longer appointment.
Appointment duration
You can offer differing lengths of appointments based on the appointment type or doctor carrying out the appointment. The duration of each appointment type and when it can be booked, is completely defined by you. You can also set different durations for new or returning clients, or make customizations at the diary level, for clinicians who require more or less time with clients. For example, new client appointments or those being seen by trainee staff, may require a longer appointment.
Maximum appointment count
You can set a maximum number of appointments per day for specific appointment types. For example, this allows you to limit how many vaccination appointments you take per day, and you can limit the days and times you accept different appointment types, and different clients. Allowing you to prioritize sick pet appointments over vaccinations, or prioritize returning clients over new clients. This will help manage the load for your team.
Maximum appointment count
You can set a maximum number of appointments per day for specific appointment types. For example, this allows you to limit how many vaccination appointments you take per day, and you can limit the days and times you accept different appointment types, and different clients. Allowing you to prioritize sick pet appointments over vaccinations, or prioritize returning clients over new clients. This will help manage the load for your team.
Gap to the earliest slot
Set a gap before the next available appointment to give your team time to prepare. This allows you to prevent clients from booking certain appointments without enough advanced notice. For example, you may set a 48-hour gap to the earliest slot for vaccinations so that people are not able to book same-day vaccinations. This feature is particularly helpful if you need time to order in medication or prepare for certain appointment types.
Gap to the earliest slot
Set a gap before the next available appointment to give your team time to prepare. This allows you to prevent clients from booking certain appointments without enough advanced notice. For example, you may set a 48-hour gap to the earliest slot for vaccinations so that people are not able to book same-day vaccinations. This feature is particularly helpful if you need time to order in medication or prepare for certain appointment types.
Slot exclusions
Exclude particular days and times from your online booking to hold space for emergencies or walk-ins. This will mean pet owners cannot book these particular appointments online during the specific times chosen by you. You can also release these slots as required.
Slot exclusions
Exclude particular days and times from your online booking to hold space for emergencies or walk-ins. This will mean pet owners cannot book these particular appointments online during the specific times chosen by you. You can also release these slots as required.
Book a quick demo to see how Vetstoria’sreal-time online booking can be fully customizedto meet your clinic’s needs.
Book a quick demo to see how Vetstoria’s real-time online booking can be fully customizedto meet your clinic’s needs.
Maintaining control of your schedule with Vetstoria
Learn how Vetstoria features can optimize availability by automating appointment screening and telemedicine for improved client relationships.
MYTH 2
"Pet owners won’t be able to use it properly"
Learn how Vetstoria has simplified the online booking process for pet owners.
Myth 3
"Pet owners will book emergencies online"
Explore appointment screening features that prevent pet owners from booking emergencies online.
Myth 4
"We won’t be able to manage new clients booking online"
Dive into Vetstoria’s approach to see how it smoothly onboards new clients.
"I love Vetstoria, it’s a practical way to reduce the workload for receptionists and reduce telephone calls. For clients, it's even easier to book in for the right treatment at the right time so pets can live their best lives."
Kath Chivers RVN, Digital Success Manager at IVC Evidensia
