Introducing Vetstoria Chat: Taking the Pressure Off Your Clinic
Table of Contents
- Why Chat?
- Staying ahead of the curve
- Introducing Vetstoria Chat!
- Getting Started with Vetstoria Chat
In veterinary care, efficient communication is key to providing excellent service and maintaining client satisfaction. One innovative solution making waves in the industry is chat technology. Integrating chat into your veterinary clinic can streamline operations, enhance client interactions, and ultimately improve the overall experience for both staff and pet owners. Let’s explore how chat can make a significant difference in your clinic.
Why Chat?
Chat provides a platform for real-time communication. Whether it’s resolving customer queries, coordinating with colleagues, or staying in touch with friends and family, chat offers a level of intimacy that email often lacks and reduces the need for calls.
Staying ahead of the curve
As technology advances, veterinary clinics are also evolving in how they communicate with pet owners. Technological innovations drive the future of veterinary communication by shifting consumer expectations, and creative solutions to improve client and patient interactions (veterinaryit.services). Among these innovations, chat technology is key in transforming how clinics engage with their clients. It’s crucial for clinics like yours to adapt to these changes, ensuring that you stay ahead of the curve and continue to provide exceptional service in a rapidly evolving landscape.
Sounds fantastic, doesn’t it? But how do you make this a reality?
Introducing Vetstoria Chat!
We designed Vetstoria Chat to enhance your clinic’s communication game and take the pressure off your team. Our goal is to help you reduce call volume and streamline your operations. With Vetstoria Chat, you can engage with pet owners through real-time messaging and easily manage inquiries, all while cutting down on phone calls. Building on the success of our online booking system, Vetstoria Chat is the next step in enhancing your clinic’s efficiency and client satisfaction.
How does Vetstoria Chat work?
Pet owners can visit your website, click on the floating button, and choose one of two options: book an appointment or chat with us. They can then chat via web chat, SMS, or WhatsApp. This user-friendly setup enhances client satisfaction and lightens your administrative load. Let Vetstoria Chat handle the details so you can concentrate on providing exceptional care.
Once logged into the Vetstoria platform, users can easily access the chat section to view all messages from pet owners in one place.
What do you get?
With Vetstoria Chat, you can:
- Set specific hours so the chat feature only pops up when convenient for you. It’s all about keeping things convenient for your clinic.
- Turn the chat feature off when you need a break and switch it back on whenever you’re ready.
- Get email notifications whenever a pet owner starts a conversation.
- Manage all your chats across different platforms (web, SMS and Whatsapp) in one place.
How does it help you?
- Conveniently handle repetitive questions like “What time do you open?” or “How do I book an appointment?”— without needing a phone call.
- Offer flexible working by directing chat conversations to team members who work remotely.
- Redirect non-urgent incoming calls from pet owners straight to your website, freeing up your phones for more urgent calls.
And most importantly, release some pressure on your front-desk team by allowing them to respond to non-urgent queries at their own pace.
Getting Started with Vetstoria Chat
Getting started with Vetstoria Chat is simple. Existing customers can contact your customer success representative to help you enable chat. If you’re new to Vetstoria and want to offer online booking and chat at your clinic, just book a demo to get started!
*Vetstoria Chat is available in English-speaking countries outside of North America and currently best compatible with single location clinics. Fair usage policy & 3rd party fees may apply to SMS and WhatsApp.
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