Veterinary Software – The Ultimate List
Table of contents
Where is veterinary software headed
Benefits of veterinary software
Veterinary software ROI
Checklist for choosing the right veterinary software
Types of veterinary software
- Practice management software (PMS)
- Online appointment scheduling and reminders software
- Inventory management software
- Client communications software
- Telemedicine software for vets and veterinary practices
- Dictation software
- Reporting software
- Payment software
- Mobile check-in software
- Electronic medical records (EMR) software
- Patient workflow software
- Customised veterinary software builder
Where is veterinary software headed?
North America is expected to witness the highest compound annual growth rate (CAGR) of the veterinary software market over the next five years. It is because of the increasing number of households that own pets, and the growth in animal health care expenditure. Additionally, product innovation, software integration, sophisticated technology, and a high percentage of tech-savvy owners are other factors driving the veterinary software advancement.
There are 3 veterinary industry trends that rely on advancing technology to provide better pet care. They are mobile apps, telemedicine, and artificial intelligence. Because of the recent skyrocketing demand, these efficient technology trends are here to stay. Furthermore, these technologies help battle the staffing shortage issue plaguing the industry.
Veterinary mobile apps 📱
With the advent of cloud-based software, veterinary professionals are no longer tied to clunky desktops to access client and patient data. Mobile apps only furthered the ability to access practice data from anywhere. They typically perform better and provide an optimal user experience than browser versions of software. By completing tasks on your mobile app and automatically syncing to your practice management software (PMS), you can save tons of time. Certain PIMS also offer an app as one of their features. As these apps become even more functional they will become the industry standard, rather than a nice add-on.
Veterinary Telemedicine 💻
Telemedicine was slowly making its way into the veterinary industry before it was greatly accelerated by the pandemic. Due to the new socially distanced form of practicing medicine, veterinary professionals and their clients enjoy the numerous benefits telemedicine offers. Several of the major practice management software also responded quickly by integrating telemedicine capabilities. Without needing to leave your software to schedule, initiate, or host a virtual appointment, you can save even more time through increased efficiency. Full-service telehealth offerings with mobile, desktop, and browser-based interfaces allowing for billing options, medical record integrations, calendar access, automated follow-ups, and auto prescription refills will grow to be the norm in the veterinary industry over the next five years.
Veterinary artificial intelligence 🤖
Artificial intelligence (AI) is joining the veterinary workforce to help get more done in less time. It’s currently making huge strides in the radiology department by automating routine readings and saving the more difficult cases for specialists. AI technology can be tied into your PMS so that all images can be automatically scanned and evaluated, providing results in minutes for a rapid diagnosis. When AI is partnered with practice management software, every radiograph can be screened as a fast, affordable standard of care. As data sources and AI engines become more sophisticated, look for AI to assist in many areas of veterinary medicine in the coming years.
Benefits of veterinary software
Using technology to perform everything from mundane, administrative tasks to the act of practicing medicine simplifies each and every workflow within your practice. Benefits of veterinary software include the following:
🔵 Streamlines processes – Tracking inventory, managing transactions, and generating advanced reports and analytics are just a few tasks a robust veterinary management system performs.
🔵 Boosts client engagement – Veterinary software helps strengthen client communication and improve pet owner convenience by sending appointment and health service reminders, laboratory reports, and itemized invoices via email, text, or app notifications.
🔵 Stores data in a centralized location – A practice management software acts as a centralized data storage and eliminates paper-based workflow, enabling rapid search and management features.
🔵 Supports your practice – Saves time, minimizes staff shortages, grows your business, helps you stay ahead of the competition, and future-proof your practice.
Veterinary software ROI
The more you understand how to use all your software’s features, the higher your ROI on your veterinary software. IT professionals often say that 80% of customers use only 20% of the features in a given piece of technology. You’re paying for features that could boost your practice productivity, but you’re not converting those tools into actual returns for your practice.
Here’s a stat released through a case study published by Rishabh Software. Their cloud-based veterinary practice management software helped boost productivity by automating workflows. Which resulted in a 46% improvement in operational efficiency and a four times faster turnaround of report generation and billing. By undergoing whole-team training, the entire practice understood how to best use their software’s features to improve clinical processes, ensuring they utilized their software to its fullest.
Checklist for choosing the right veterinary software
Find out:
🔲 How old the software is
Making sure the software is old enough to have learned your veterinary practice needs will ensure it solves your problems.
🔲 The latest software version release date
With the latest software version releases comes a significant upgrade in technology that will help your practice even better. They can be server to cloud-based model transition, pricing changes, the release of mobile apps, etc.
🔲 If the software is server or cloud-based
Choosing cloud-based software will help you store your clinic’s data in the cloud reducing your hardware expense and giving you more secure data storage.
🔲 Ability to grow your practice (potential ROI)
Make sure the software can help you generate a positive ROI by increasing clients, improving customer satisfaction, and providing you with detailed analytics and marketing opportunities.
🔲 What the monthly Vs annual price of the software is
If the monthly rate is not affordable or does not give you return on Investment, you will make a loss by purchasing the software.
🔲 Ability to use on mobile devices
Convenience is key. Check if the software can be accessed anywhere, at any time using any device by your team or customers.
🔲 If the features fit your requirements
If the functions of the software do not help you fulfill your requirement or solve an issue, that is not the right software for you.
🔲 Integration possibilities with other software systems
You will be wasting days of your valuable time if the software does not integrate with the other software you use in your practice. A new integration takes time.
🔲 User experience
If your veterinary team is complaining about using the software, that is a sign of a bad user experience. A software with a great user experience should make it easy, smooth, and interesting to the users.
🔲 Seemless onboarding and friendly client support
A seamless start is a sign of a great result. Make sure the software provides great support in onboarding and after purchase and helps you make the best use of their software.
Types of veterinary software
1. Practice management software (PMS)
Veterinary PMS is used to assist in the daily operations of hospitals, and typically includes such features as invoicing, accounting, inventory tracking, electronic medical records (EMR), client database, and appointment scheduling. Here is a list of the top practice management software companies in the industry.
IDEXX Cornerstone
Used by over 125,000 professionals at North America’s most advanced veterinary hospitals, Cornerstone is known for its advanced integration with numerous apps, services, and products, allowing practices to be fully synced with their laboratory equipment, imaging system, client app, and more.
● Features: Diagnostic and imaging integration, appointment scheduling, inventory, EMR, compliance assessment, invoicing, reporting, whiteboard
● Best for: Practices that want versatile, feature-rich software
● Starting price: Not provided
● Capterra rating: 4.1
● Website: www.idex-cornerstone.com
AVImark
More than 10,000 practices have chosen Avimark because it’s powerful and scalable enough to support practice growth, and also easy to learn and use. Take advantage of the free trial offered.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: Practices of all sizes
● Starting price: Not provided
● Capterra rating: 4.1
● Website: www.avimark.net
IDEXX Animana
Available in many languages, Animana is a widely adaptable cloud-based PMS. Animana can be used anywhere, works on PC, Mac, and tablets. The platform is not limited in the number of users and is backed by a 24/7/365 free hotline.
● Features: Diagnostic and imaging integration, appointment scheduling, billing, invoicing, digital marketing, loyalty program, confirmation, reminders, inventory management, patient records management, prescription processing, treatment planning
● Best for: All small or large animal practices
● Starting price: Not provided
● Capterra rating: 4.4
● Website: www.idexx-animana.co.uk
IDEXX Neo
Intuitive to use and easy to learn, Neo has all the features you need to get it up and running quickly, with the added benefit of accessing this cloud-based PMS anywhere.
● Features: Diagnostic integration, appointment scheduling, billing, invoicing, digital payments, confirmation, reminders, inventory management, patient records management, prescription processing
● Best for: General practitioners, mobile clinics, and shelters
● Starting price: $199/user/month
● Capterra rating: 4.2
● Website: www.idexx-neo.com
eVetPractice
As a cloud-based PMS, eVetPractice runs on any internet-enabled device and provides seamless integrations with lab equipment, a pet owner portal, and wellness plans.
● Features: Practice whiteboard, EMR, pet owner-accessible portal, telemedicine, integrated inventory, prescription management, lab systems, and accounting and payment
● Best for: Hospitals and mobile practices with 1 to 150 employees
● Starting price: Tiered pricing starts at $250/month
● Capterra rating: 4.3
● Website: www.evetpractice.com
Vetter
Vetter is a cloud-based PMS that automates manual tasks, streamlines workflows, and improves visibility into the health of your practice, all while requiring no contract.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: Smaller practices with up to 15 users
● Starting price: $99/month
● Capterra rating: 4.6
● Website: www.vettersoftware.com
RxWorks
Used in 19 countries by universities and large corporate groups, RxWorks is a PMS that automates many tasks to provide a more consistent standard of care and prevent missed charges.
● Features: Appointment scheduling, billing, invoicing, confirmations, reminders, inventory management, patient records management, prescription processing, treatment planning, insurance claims management, virtual visits, client-facing check-in kiosks
● Best for: Practices that want a highly automated PMS
● Starting price: Not listed
● Capttera rating: 4.3
● Website: www.rxworks.com
rhapsody
As a unified platform, rhapsody is a cloud-based PMS with a ton of advanced features that are simple to learn and use, and all the essentials are accessible on a single screen.
● Features: Appointment scheduling, mobile and online payments, confirmation, reminders, inventory management, patient records management, prescription processing, treatment planning, telehealth, check-in kiosk, whiteboard
● Best for: Practices that want an advanced, yet easy use, PMS
● Starting price: Not listed
● Capterra rating: 5.0
● Website: www.rhapsody.vet
Vetera
With more than 18,000 users in the DACH region and beyond, the German-based PMS, Vetera, provides extensive and modern functions for all types of veterinary practices, from single-doctor equine practices to universities.
● Features: Appointment scheduling and resource management, customer communication, patient and client records, image ordering and archiving system, laboratory integration, inventory management, bookkeeping and accounting, statistics, and management reports.
● Best for: Small, large, or multi-location practices
● Starting price: Not listed
● Rating: Not listed
● Website: www.vetera.net
Merlin
Easy to use, Merlin is a cloud-based PMS that offers tons of integration features and secure solutions to power your business for profitability, efficiency, and patient care.
● Features: Appointment reminders, appointment scheduling, billing and invoicing, boarding management, image storage, inventory management, patient records, prescription management, treatment plans, diagnostic tool, and other integrations
● Best for: Practices in the UK
● Starting price: Not listed
● Capterra Rating: 5.0
● Website: www.mwiah.co.uk
VisionVPM
VisionVPM enables you to streamline clinic workflows and effectively manage clientele with advanced features and embedded communication.
● Features: Inventory management, general ledger, boarding schedules, comprehensive reporting, farm and equine functionality, reminders, marketing, telemedicine, payroll (New Zealand only)
● Best for: Small, large, or mixed animal practices
● Starting price: Not listed
● Capterra rating: 4.4
● Website: www.visionvpm.com
Provet Cloud
A Finnish-based company, Provet Cloud is a PMS for progressive veterinary practices, from small clinics to large hospitals, and is easily customized to support your workflows and specialties.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: Practice of any size
● Starting price: $25/user/month
● Capterra rating: 4.1
● Website: www.provet.cloud.com
Learn how to turn your PMS into a time-saving machine
Teleos
With the ability to be run off a server or through the cloud, Teleos provides practice management software to the UK, Ireland, Norway, and South Africa.
● Features: Laboratory and imaging integration, insurance claims, microchip registration, KPI dashboard, iPhone app, POS terminal, appointment scheduling, appointment confirmation, and reminders, billing and invoicing, treatment planning, prescription processing
● Best for: Independent practices
● Starting price: Not listed
● Caoterra rating: 5.0
● Website: www.teleosvet.co.uk
CHSVet
With leading providers in Australia and around the world, CHSVet can be hosted in the cloud, in-house, or mobile, and offers a lower Total Cost of Ownership than most other PMS.
● Features: Two-way messaging, appointment calendar, hospital charts, reminders, online booking, laboratory integration, wellness and loyalty programs, file storage, insurance claims
● Best for: All practices and ancillary pet services
● Starting price: $95/month
● Capterra rating: 4.1
● Website: www.chsvet.com
OpenVPMS
OpenVPMS is a full-featured, web browser-based PMS developed in Australia that operates as a not-for-profit organization.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, boarding management, patient records management, prescription processing, treatment planning
● Best for: Practices of all sizes
● Starting price: $450/year
● Capterra rating: 4.7
● Website: www.openvpms.org
ASSISI
Working with veterinary clinics across the UK, Assisi is a full-featured PMS system that automates tasks, improves workflows, and integrates finances to help save time and grow your business.
● Features: E-billing, offsite app, online booking, cloud data backup, advanced stock control, KPI reports, lab integration, insurance claims management, microchip registration, reporting, document control, client self-check-in, reminders
● Best for: Large or small animal practices
● Starting price: Not listed
● Rating: Not listed
● Website: www.assisi-vet-system.com
VetIT
A UK-based company, VetIT has features that are specifically designed for small animal, mixed animal, farm, and equine practices, with their cloud-based software making it easy to access patient records anywhere.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, patient records management, pet owner portal, stock management, IDEXX lab integration, multi-lingual capacity
● Best for: All practice types
● Starting price: $450/year
● Capterra rating: 4.7
● Website: www.vetit.co.uk
Vetocom
Based in Pau, Vetocom is the leader in veterinary accounting and management software and is an excellent tool for veterinarians seeking the most reliable, complete solution. They also provide different modes for canine, rural, and equine activity.
● Features: Activity and medical management, accounting, product management, mobile apps, online appointments, multi-sites, laboratory and imaging integration, agenda, inventory management, billing
● Best for: All practice types
● Starting price: $60.37/month
● Vetocom customer survey (2017) rating: 4.5
● Website: www.vetocom.fr
Vet-One
Vet-One is the UK’s market leader in web-based or cloud veterinary PMS and has proven to reduce overhead and increase profits through time-saving and enhanced client service.
● Features: Online appointments, E-claims, flexible security, reminders, laboratory integration, invoicing, billing
● Best for: All practice types
● Starting price: Not listed
● Rating: Not listed
● Website: www.vet-one.com
VetNet A/S
VetNet has been the leading veterinary practice management software in Nordic countries for years, and it’s gaining more international recognition. Its main strength is perfect customer relationship management.
● Features: Online booking, reminders, anesthesia journals, dental charts, prescription processing, EMR, invoicing, finance and accounting, debt collection management, treatment archive
● Best for: Practices in the Nordic region
● Starting price: $117.06/month
● Rating: Not listed
● Website: www.vetnet.se
ezvetpro
An easy-to-use, mobile-friendly, comprehensive solution for veterinarians, ezvetpro offers powerful automated marketing, extensive analysis, and accounting to grow your veterinary practice.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: All practice types
● Starting price: Not listed
● Capterra Rating: 5.0
● Website: www.ezofficesystems.com
VetSCOPE
VetSCOPE is the market’s leading accounting and veterinary practice management solution in Ireland that incorporates small animal/equine case management, customer relationship management (CRM), prescription printing, and a full accounting suite in an easy-to-use and flexible system.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: Practices in the UK, Ireland, and Europe
● Starting price: Not listed
● Capterra rating: 1.0
● Website: www.vetscope.ie
Vetspire
Vetspire is an intelligent, intuitive, and powerful cloud-based veterinary practice management platform driven by AI.
● Features: Appointment scheduling, reminders, client texting, inventory, billing, reporting, EMR, searchable medical history, clinical decision support
● Best for: Practices that want cutting-edge technology
● Starting price: Not listed
● Rating: Not listed
● Website: www.vetspire.com
RoboVet
RoboVet offers powerful integrated modules to streamline workflow, simplify record management, and build customer relationships.
● Features: Appointment scheduling, reminders, automated marketing tools and workflows, KPI tracking, mobile app integration, virtual visits, integrated payments
● Best for: Practices of all sizes and specialties
● Starting price: Not listed
● Capterra rating: 3.9
● Website: www.robovet.com
ImproMed
ImproMed drives clinical and business success through enhanced reporting and real-time analytics, mobile applications, inventory optimization, and multiple ways to go paperless.
● Features: Integrated inventory and prescription management, wellness plans, client communication, marketing tools, online scheduling, forward booking, treatment plans, telemedicine, paperless workflows
● Best for: Practices of all sizes
● Starting price: Not listed
● Capterra rating: 4.0
● Website: www.impromed.com
ezyVet
ezyVet is the PMS of choice for veterinary professionals who want to save time, grow their business, and deliver excellence in all aspects of veterinary care.
● Features: Appointment scheduling, billing, invoicing, client database, confirmation, reminders, expense tracking, diagnostic and imaging integration, inventory management, EMR, prescription processing, treatment planning
● Best for: Practices of all sizes and specialties
● Starting price: $150/month
● Capterra rating: 4.7
● Website: www.ezyvet.com
VETport
VETport is the pioneer in cloud-based PMS for veterinary clinics and is currently being used in more than 20 countries.
● Features: Telemedicine, EMR, client communication, internal communication, reports, online scheduling, calendar, lab and payment integration, inventory management, self-check-in kiosk, boarding module, marketing, patient portal, wellness plans, reminders
● Best for: Practices of all types and sizes
● Starting price: Not listed
● Capterra rating: 4.6
● Website: www.vetport.com
Panacea
Panacea is a cloud-based practice management and clinical records system that’s intuitive and easy to use, claiming you’ll be up and running in minutes.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: Any size practice
● Starting price: $199/month
● Capterra rating: 4.8
● Website: www.panaceahq.com
VIA
Used in more than 20 countries, VIA is the first SQL Server-based PMS for the veterinary industry and prides itself on providing all the tools you need for creating a truly paperless practice.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning, breeding management, feed management, income and balance sheet, horse database, payment processing
● Best for: Any size practice
● Starting price: $2900 flat rate
● Capterra rating: 3.3
● Website: www.viainfosys.com
VetLinkSQL Software
VetLinkSQL, a cloud-hosted or on-premise PMS, is an innovative toolkit built on SQL technology and designed to streamline practice workflows.
● Features: Appointment scheduling, billing, invoicing, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning
● Best for: Any size practice
● Starting price: Not listed
● Capterra rating: 4.8
● Website: www.vetlinksql.com
Digitail
Digitail is a cloud-based, fully integrated veterinary PMS that provides a website and listing on their platform, allowing you to be discovered by new clients. Take advantage of their free 14-day trial.
● Features: Patient and client management, EMR, online scheduling and calendar, reminders, notifications, mobile app, two-way messaging, telemedicine, stock management, invoicing
● Best for: Independent practices, mobile vets, practices with multiple locations
● Starting price: $95/month
● Capterra rating: 4.9
● Website: www.digitail.io
Hippo Manager
Hippo Manager is the largest independently owned, cloud-based veterinary PMS in the United States. Through enhanced workflows, practices switching to Hippo Manager typically experience a 22% increase in gross revenue during their first year.
● Features: Appointment scheduling, billing, invoicing, DICOM viewer, confirmation, reminders, imaging, inventory management, patient records management, prescription processing, treatment planning, online patient portal, lab integration, point of sale
● Best for: Flexible and ideal for any size or type of practice
● Starting price: $119/month
● Capterra rating: 4.0
● Website: www.hippomanager.com
SpecVet
Designed with input from more than 30 veterinarians and administrators from ER and specialty clinics, SpecVet is an all-in-one veterinary PMS that handles the unique needs of non-GP practices.
● Features: Appointment scheduling, billing, invoicing, imaging, inventory management, patient records management, prescription processing
● Best for: Specialty, emergency, and referral hospitals
● Starting price: Not listed
● Capterra rating: 4.3
● Website: www.specvet.com
ClienTrax
ClienTrax is a leading PMS with powerful features that can dramatically improve the efficiency and productivity of your practice and is designed to be the most user-friendly program of its kind.
● Features: Online scheduling, preventive care plan, imaging, payment processing, telemedicine, inventory management, dictation, EMR, integrated lab, mobile app, reminders
● Best for: Any size and type of practice
● Starting price: Not listed
● Capterra rating: 4.1
● Website: www.clientrax.com
VETbuddy
VETbuddy is the next-generation clinic management software that is cloud-based, easy to use, affordable, and full of features required by veterinary practices all over the world.
⚬ Features: Loyalty program, telemedicine, EMR, online scheduling, reminders, billing, equipment integration, inventory management, performance dashboard, whiteboard, clinic website, client portal
⚬ Best for: Any size and type of practice
⚬ Starting price: $75/month
⚬ Capterra rating: 4.8
⚬ Website: www.thevetbuddy.com
TeleVet
TeleVet allows you to manage your entire appointment workflow in one place, with a robust offering of efficiency-boosting features.
● Features: Two-way messaging, scheduling, patient check-in, payments, digital forms, in-clinic and curbside workflows, video chat, reminders, telemedicine, PMS integration
● Best for: Any size and type of practice
● Starting price: Not listed
● Google rating: 3.2
● Website: www.televet.com
VetBlue
VetBlue is a cloud-based veterinary PMS that lets clinics streamline activities via customizable tools for invoicing, notifications, booking, and more.
● Features: Billing, client communication, medical records, reminders, reports, scheduling, imaging, inventory management, prescription processing, confirmations, treatment planning
● Best for: Any size and type of practice
● Starting price: Not listed
● Capterra rating: 5.0
● Website: www.eveterinarysoftware.com
2. Veterinary online appointment scheduling and reminders software
Vetstoria
Vetstoria is the world’s largest veterinary online appointment scheduling software that helps practices provide better care with less work, save administrative time, minimize staff burnout and shortages, improve client service, and boost revenue by allowing pet owners to book appointments and pay online 24/7.
● Features: Real-time online appointment scheduling, real-time integration with your PMS, secure payments for online appointments, clear reporting, and analytics, digital marketing, supports 11 languages
● Best for: All practice types, from independent and corporate to universities
● Starting price: $228/month
● Capterra rating: 4.8
● Website: www.vetstoria.com
Next In Line
Next In Line lets you create a customized online booking platform that integrates with your PMS and handles all your appointment scheduling, confirmation, and reminder needs.
● Features: Real-time online booking, integration with PMS, virtual waitlist, confirmations, reminders, check-in process
● Best for: Any practice type
● Starting price: Not listed
● Capterra rating: 3.7
● Website: www.nextinline.io
Yocale
Yocale is a free appointment scheduling software that caters to a wide range of service-based businesses within various industries.
● Features: Online scheduling, patient management, payments, reminders, form builder, real-time reporting, automated marketing, inventory management
● Best for: Appointment-based practices
● Starting price: There is a free version, but it only offers bookings
● Capterra rating: 4.7
● Website: www.business.yocale.com
bookitLive
bookitLive lets you change and track your schedule, create a menu of services, and access your patient database, while they advertise your practice on Google and Yahoo!
● Features: Online scheduling, reminders, advertising, client management, smart forms, phone bookings
● Best for: Any size practice
● Starting price: $40/month
● Capterra rating: 4.6
● Website: www.bookitlive.net
GoReminders
Setup for GoReminders takes just 30 seconds, and you’re ready to start sending templated or customized email and text appointment reminders to eliminate no-shows. Try out their 14-day free trial.
● Features: Online scheduling, reminders, calendar integration, reports, email and text blasts
● Best for: Any size practice
● Starting price: $25/month
● Capterra rating: 4.8
● Website: www.goreminders.com
Planfy
Planfy is appointment scheduling software designed for pet surgeries and claims to allow booking in seconds through individual interactive online calendars.
● Features: Online surgery appointment scheduling, reminders, record management, marketing, veterinary surgery website
● Best for: Any size practice
● Starting price: $17/month
● Rating: Not listed
● Website: www.planfy.com
Vetovia
Vetovia, an InTouch product, is an easy-to-use, cloud-based appointment reminder system that generates an average of 10 new appointments from MIA clients per full-time veterinarian each month.
● Features: Online scheduling, review requests, reminders, confirmations, alert notifications, PMS integration, marketing, record management
● Best for: Any size practice, but more economical for large ones
● Starting price: $299/month
● Rating: Not listed
● Website: www.vetovia.com
PetYeti
Based in Australia, PetYeti’s digital engagement solutions drive traffic from multiple sources and allow clients to effortlessly book online.
● Features: Online scheduling, reminders, cloud-based platform, & seamless integrations
● Best for: Practices interested only in online booking services
● Starting price: Not listed
● Rating: Not listed
● Website: www.petyeti.com.au
3. Inventory management software
ArbiMed
ArbiMed Inventory is an all-in-one inventory management software that helps practices track, monitor, and analyze the usage of medical items while minimizing spending.
● Features: Integration with PMS, alerts, backorder management, barcoding/RFID, cataloging, check-in/check-out, cost tracking, EMR/EHR, expiration date management, forecasting, inventory management, inventory optimization, inventory tracking
● Best for: Any size and type of practice
● Starting price: $250/month
● Capterra rating: 4.3
● Website: www.arbimed.com
eShelf
eShelf integrates with your PMS to reduce time and errors associated with inventory management, and places orders directly through Patterson Veterinary, so this option is not for everyone.
● Features: Create, place, and receive inventory orders; order confirmation, status tracking, updates inventory, update product cost, offers promotions and special pricing
● Best for: Practices who purchase through Patterson Veterinary
● Starting price: Not listed
● Rating: Not listed
● Website: www.pattersonvet.com
4. Client communications software
PetDesk
PetDesk’s client app has more than 2 million users and a 5-star rating, making it one of the top client communication software available that boasts about saving practices 32 hours of phone time each month.
● Features: Online appointment requests, confirmation, reminders, patient records management, prescription processing, treatment planning, virtual care, mobile app, loyalty program, two-way messaging
● Best for: Any size and type of practice
● Starting price: Not listed
● Capterra rating: 4.8
● Website: www.petdesk.com
Rapport
Integrating with multiple Covetrus products, Rapport is the ideal client communication solution for use with eVetPractice, AVImark, and ImproMed.
● Features: Online scheduling, reminders, two-way messaging, reputation management, video conferencing
● Best for: Any practice type, especially ones who use Covetrus software
● Starting price: Not listed
● Rating: Not listed
● Website: www.rapport.com
VetTools
A VINx product, VetTools provides easy client engagement through targeted outreach and a variety of tools that nurture veterinarian-client relationships.
● Features: Online scheduling, marketing campaigns, two-way messaging, reviews, surveys, record sharing, reminders, reporting, telemedicine
● Best for: Veterinary practices who are VIN members and non-members alike
● Starting price: Not listed
● Rating: Not listed
● Website: www.vin.com
PetsApp Software
The highest-rated veterinary app in the UK and Ireland, PetsApp builds better ways for veterinarians to engage with their customers, advocate for their patients, and ensure that veterinary care remains accessible through their all-in-one communications platform.
● Features: Text chat, video calls, appointment booking, reminders, digital payments, mobile app, push notifications
● Best for: Forward-thinking veterinary clinics
● Starting price: Not listed
● App store rating: 4.9
● Website: www.petsapp.com
Weave
Weave is an all-in-one customer communication and engagement platform that has provided a 30% increase in office efficiency for an award-winning veterinary hospital using Weave.
● Features: Notifications, unified phone system, audio calls, call recording, call routing, two-way messaging, confirmation, reminders, contact management, customizable forms, forums, engagement tracking, voice recognition, mobile access, negative feedback management, reporting, payments
● Best for: Practices looking for a way to call and text pet owners from a single number that connects all the clinic’s phone lines
● Starting price: Not listed
● Capterra rating: 4.3 on Capterra
● Website: www.getweave.com
Daylite
Daylite offers a broad range of tools and capabilities to help build stronger relationships, manage those relationships over time, and reduce attrition, while still being flexible enough to grow with you.
● Features: Integration with many software platforms, full contact management capabilities, lead and pipeline management solutions, document management, and centralization, calendaring and reminders, interaction tracking
● Best for: Small practices that are Mac-based businesses (Not available for PC or Android)
● Starting price: $24/month
● Capterra rating: 4.6
● Website: www.marketcircle.com
VitusVet
VitusVet is the first-of-its-kind veterinary PMS that offers complete communication and payment solutions with real-time performance metrics.
● Features: Reminders, two-way messaging, mobile app, surveys, reviews, digital medical records, online scheduling, text to pay
● Best for: Any size and type of practice
● Starting price: Not listed
● Capterra rating: 4.8
● Website: www.vitusvet.com
ALLYDVM
AllyDVM offers cloud-based software for veterinarians that integrates with most PMS, adding functionality and efficiency for better communication and improved profitability.
● Features: Loyalty program, retention calendar, mobile app, surveys, digital medical records, direct messaging, reminders, online scheduling, refill requests
● Best for: Any size practice
● Starting price: Not listed
● Rating: Not listed
● Website: www.allydvm.com
Vet2Pet
The only all-in-one client connection platform that builds a practice app with your logo, Vet2Pet is packed full of customizable features designed to attract, retain, and engage with your clients.
● Features: Visit tracker, custom branding, loyalty program, two-way messaging, reminders, confirmations, virtual payment, notifications, pharmacy requests, pet selfies, appointments, mobile app, reviews
● Best for: Any size and type of practice
● Starting price: $149/month
● Google rating: 5.0
● Website: www.vet2pet.com
VetCheck
VetCheck is a comprehensive digital resource of practice-branded handouts and forms that enables a higher level of client communication and increased client compliance.
● Features: Handouts, forms, videos, hospital charts, treatment plans, anesthesia monitoring forms, dental charts, electronic prescriptions, marketing tools, whiteboard, integrates with PMS
● Best for: Practices looking for client education resources
● Starting price: $35/month
● Rating: Not listed
● Website: www.vetcheck.it
Vetstreet
Vetstreet is a web-based communication platform that provides three tools designed to encourage clients to visit your practice more often.
● Features: Pet portal, patient recapture program, reputation management, practice websites, postcard reminders, pet owner magazine, electronic communications,
● Best for: Practices looking to manage their reputation and engage with clients
● Starting price: Not listed
● Capterra rating: 3.6
● Website: www.vetstreet.com
VoIP Phone Services
Through a robust communication platform like VoIP, veterinarians can improve the way they communicate with their clients, staff members, partners, and suppliers, saving time and streamlining workflows.
● Features: Unlimited calling, telephone lines and numbers available in numerous countries, web control panel, daily call reports, video meetings, desktop, and mobile apps
● Best for: Any size and type of practice
● Starting price: $14.99/month
● Rating: Depends on the particular company
● Website: www.voipreview.org
5. Veterinary Telemedicine software for vets and veterinary practices
GuardianVets
GuardianVets operates as a virtual employee to help shoulder your workload and take many tasks off your plate to streamline workflows and boost client and staff happiness.
● Features: Telemedicine, curbside care, mobile app, remote staffing, overflow calls, and daytime coverage, callback services, emergency services
● Best for: Practices wanting full-service curbside care or a virtual employee
● Starting price: Not listed
● Facebook rating: 5.0
● Website: www.guardianvets.com
Chewy
Instead of being a telemedicine platform, veterinary practices offer, Chewy’s Connect with a Vet software is available for pet owners to use at their convenience. If you do not offer telemedicine services at your practice, you may recommend this service to your clients.
● Features: This service enables pet owners to connect with licensed veterinarians and get answers to their pet’s health and behavior questions or concerns.
● Best for: Practices who are not interested in offering their own telemedicine services/pet owners who do not have telemedicine access through their own veterinarian
● Starting price: Free for Chewy’s Autoship customers
● Rating: 4.9 via Chewy’s website
● Website: www.chewy.com
Pawp
Pawp is a digital clinic that provides health, behavior, and nutrition advice to pet owners any time, day or night, making this an ideal solution for practices that do not offer virtual services.
● Features: Unlimited video calls and texts, no appointments or wait times, available 24/7, licensed veterinarians and pet professionals
● Best for: Practices that are not interested in offering their own telemedicine services/pet owners who do not have telemedicine access through their own veterinarian
● Starting price: $19/month
● Google rating: 3.9
● Website: www.pawp.com
Virtuwoof
Virtuwoof provides a platform for simple, easily accessible virtual visits. They also give a portion of every virtual visit fee to organizations that support veterinary suicide prevention and groups helping animals get the care they need.
● Features: Virtual consults, two-way messaging, video chats, visit transcript upload to PMS, payments
● Best for: Practices looking for an easy-to-use telemedicine platform
● Starting price: Not listed
● App store rating: 4.2
● Website: www.virtuwoof.com
Airvet
Airvet provides pet owners access to 3,000+ veterinarians to gain instant medical, behavioral, and nutritional advice, with no wait times or time limits.
● Features: Unlimited video visits and follow-ups, personalized diet and nutrition programs, access to experts for behavior and training, premium support for insurance claims.
● Best for: Practices who are not interested in offering their own telemedicine services/pet owners who do not have telemedicine access through their own veterinarian
● Starting price: $19.99/month
● App store rating: 4.9
● Website: www.airvet.com
Veterinary Telemedicine with Vetstoria – Learn more
6. Dictation software
Talkatoo
Talkatoo is a speech-to-text software that has been built specifically for veterinarians and has a built-in vet vocabulary, allowing you to complete your medical records in half the time.
● Features: Automatic transcription, voice recognition, accent recognition, integration with all PMS
● Best for: Veterinarians looking to save time transcribing medical records
● Starting price: $95/month
● Capterra rating: 4.7
● Website: www.talkatoo.com
Dragon Veterinary
Dragon Veterinary’s software quickly adapts to your speech patterns to make medical note recording fast and efficient with the aid of a robust toolkit.
● Features: Templates, verbal shorthand, unique vocal profile, advanced scripting, adaptive speech algorithm, SOAP notes, custom commands, acronyms, PMS integration
● Best for: Veterinarians looking to save time transcribing medical records
● Starting price: $99/month
● Rating: Not listed
● Website: www.dragonveterinary.com
Talkingvet
Talkingvet is veterinary speech recognition software that will help you create better health record documentation in a fraction of the time it takes to type.
● Features: Supplementary veterinary vocabulary, AVImark, and VIA voice-activated commands
● Best for: Veterinarians looking to save time transcribing medical records
● Starting price: Not listed
● Rating: Not listed
● Website: www.talkingvet.com
nVoq
With no software or servers to install, you can begin using nVoq’s dictation capabilities. They focus on speech recognition of medical terms and provide outstanding customer service.
● Features: Extremely accurate speech recognition, HIPAA compliant, quick ROI
● Best for: Veterinarians looking to save time transcribing medical records
● Starting price: Not listed
● App store rating: 4.5
● Website: www.sayit.nvoq.com
7. Veterinary reporting software
VetSuccess
VetSuccess makes sense of the data in your veterinary PMS so you don’t have to, and provides you with easy-to-understand, clear reports.
● Features: Performance reports, dashboards, automated marketing
● Best for: Practices wanting to compare their KPIs to national benchmarks
● Starting price: $89/month
● Rating: Not listed
● Website: www.vetsuccess.com
Vet Report
Vet Report is an innovative web-based reporting system that provides personalized content and reports for each user, in any language needed.
● Features: Metadata upload, templates creation, step reporting, image upload, and manipulation
● Best for: Practices wanting to refer cases
● Starting price: $65/month
● Capterra rating: 5.0
● Website: www.vet-report.com
Gain clear insights to keep your practice running smoothly
8. Veterinary payment software
Electronic Merchant Services
Electronic Merchant Services offers veterinary clinics payment processing options, competitive rates, and ways to build long-lasting relationships with clients.
● Features: Payment processing, gift cards, loyalty programs, POS systems, credit card machines, web design, payment gateways, web commerce
● Best for: Practices looking to offer unique payment options and gift cards
● Starting price: Not listed
● Rating: Not listed
● Website: www.emscorporate.com
Gravity Payments
By working directly with veterinarians, Gravity Payments has been able to lower costs and provide industry-leading support.
● Features: PMS integration, text to pay, online payments, mobile payments, POS systems, invoices, gift and loyalty programs
● Best for: Practices looking for easy-to-use payment options with low rates
● Starting price: Not listed
● Rating: 4.5 on Consumer Affairs
● Website: www.gravitypayments.com
How to implement a stress free payment process
PayJunction
Having processed over $5 billion in payments, PayJunction provides multiple, cloud-powered payment options that can be scaled to meet your growing practice’s needs.
● Features: Contactless and remote payments, financial reports, invoices, cards on file, remote signature
● Best for: Growing or mobile practices
● Starting price: $0.07/transaction
● Capterra rating: 4.8
● Website: www.payjunction.com
TMGvets
TMGvets offers minimal costs and superior customer service to ensure every veterinarian has access to the best rates for payment processing. They also support the veterinary industry through business alliances and allied memberships with multiple state VMAs.
● Features: Text and email invoices, curbside checkout, contactless payments, PMS integration, integration with Midwest Vet Supplies
● Best for: Practices wanting to offer contactless payments
● Starting price: Not listed
● Rating: Not listed
● Website: www.tmgvets.com
VetTech Payments
VetTech Payment’s goals are to provide cost-effective pricing, access to cutting-edge payment processing technology, and exemplary customer service.
● Features: PMS integration, pre-negotiated rates, mobile processing, website payment page, digital wallets, email invoicing
● Best for: Any practice
● Starting price: Not listed
● Rating: Not listed
● Website: www.vettechpayments.com
VetBilling
VetBilling grants you the tools you need to create customized, in-house payment plans that accept all your clients and take none of your treatment fees.
● Features: Managed payment plans, pay-in-advance plans, pet savings accounts, wellness/subscription plans
● Best for: Practices wanting to offer payment plans to clients
● Starting price: Not listed
● Rating: Not listed
● Website: www.vetbilling.com
9. Mobile check-in software
ER Express
ER Express provides cloud-based, white-labeled mobile check-in, digital queuing, and intake solutions designed to support animal hospitals.
● Features: Mobile intake forms, digital check-in, virtual queue, two-way messaging, surveys
● Best for: Practices wanting to boost their check-in and intake process efficiency
● Starting price: Not listed
● Rating: Not listed
● Website: www.erexpress.com
10. Electronic medical records (EMR) software
Pet Tracks
PetTracks Veterinary EMR is an electronic medical record system that allows you to save money on the cost of more expensive, paper-based software. With their speech recognition tools, you’ll experience faster charting, so you can spend more time helping patients.
● Features: Voice recognition, paper-free records, e-prescribing of controlled substances, telemedicine, appointment reminders
● Best for: Any size and type of practice
● Starting price: Not listed
● Capterra rating: 4.9
● Website: www.pettracksemr.com
Onward Vet
Onward Vet provides seamless integration, pre-filled and easy to create templates, and a host of other highly intuitive features to help track patient data.
● Features: Two-way messaging, dental charting, treatment flowsheets, client portal, reminders, referral management, customizable templates, integration with other software types, appointment scheduling, imaging, inventory management, patient records management, prescription processing
● Best for: Any size and type of practice
● Starting price: $300/month
● Capterra rating: 5.0
● Website: www.onwardvet.com
Peeva
The first and only unified database of pet medical records, Peeva pairs millions of pet microchip IDs with their medical records in a single, centralized database that is accessible by any veterinary professional.
● Features: Animal control, animal database, intake management, license management, EMR
● Best for: Veterinary professionals, animal shelter groups, animal welfare organizations
● Starting price: Not listed
● Rating: Not listed
● Website: www.peeva.co
11. Patient workflow software
SmartFlow
SmartFlow is software that streamlines every step of the treatment process by sharing patient information and treatment status instantly to minimize bottlenecks.
● Features: Forms, whiteboard, treatment sheets, dental charts, anesthesia monitoring sheets, analytics
● Best for: Any size and type of practice
● Starting price: $154.95/month
● Capterra rating: 4.6
● Website: www.idexx.com
Covetrus Prescription Management Software
Covetrus Prescription Management is an online pharmacy platform designed for veterinary practices to easily create and manage prescriptions by granting access to more than 20,000 products.
● Features: Prescription processing, inventory management, integration with patient records, reporting, refill and reminder emails, online scheduling, practice-branded online pharmacy
● Best for: Companion, equine, and mixed animal practices in North America
● Starting price: Not listed
● Capterra rating: 4.5
● Website: www.covetrus.com
Vet Radar
Vet Radar is clean, simple, and intuitive workflow management software that improves patient care, business performance, and practice efficiency.
● Features: Treatment plans, paperless workflows, billing, templates, mobile- and cloud-based, seamless integration with ezyVet
● Best for: Practices that use ezyVet PMS
● Starting price: Not listed
● Rating: Not listed
● Website: www.vetradar.com
12. Customised veterinary software builder
Chetu
Chetu is a software development company that consists of 2,200+ software development experts who provide businesses around the world with custom technology solutions, including a wide range of veterinary software.
● Features: Veterinary PMS, pet GPS tracking software, mobile applications, accounting software, pharmacy and inventory management software, laboratory management software, PACS and DICOM viewer software, telehealth and telemedicine software, EHR software
● Best for: Practices that want custom-built software
● Starting price: Not listed
● Rating: 4.3 on sitejabber
● Website: www.pettracksemr.com
How to Get Started
Veterinary software will continue to evolve and grow, and can easily adapt to fit your practice’s unique needs. To determine which software will work best for your practice, we suggest creating a list of needed features, then scheduling demos with the companies that can fulfill those needs. A one-on-one demo will allow you to take the software for a test drive, and see if it’s the right fit for your practice. The perfect software will increase your efficiency, streamline your workflows, and make for happier clients, patients, and staff.
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