5 Challenges Vetstoria Tackles for Your Veterinary Clinic

Table of Contents

• Inefficient veterinary appointment scheduling
• Managing the unknown at your veterinary practice
• Poor veterinary client communication
• Difficulty managing finances
• Limited time for veterinary marketing efforts

Running a successful veterinary practice is no easy feat. From managing appointments and client communication to handling marketing efforts, clinic life can quickly become overwhelming. With the right tools, however, you can get ahead of the commotion and operate more efficiently than ever.

Vetstoria has the solution to some of the daily challenges you may face at your own veterinary practice. Designed to help practices streamline operations and deliver better care to their clients and patients, our veterinary-specific software can make things easier for everyone. Let’s dive in!

1. Inefficient veterinary appointment scheduling

Since appointments are at the centre of every veterinary practice, it’s no wonder that appointment management is one of the biggest challenges veterinary teams face. The traditional way of booking pet appointments over the phone often creates bottlenecks of clients trying to reach your clinic, not to mention miscommunication and long wait times during peak call volume. Our 24/7 online booking platform lets pet owners schedule your services wherever they are, whenever they need to, and from any device. That means pet parents get the services their pets need when they need them, without lengthy phone calls.

Plus, our booking platform is equipped with all the rules and customisations you need to keep your team in complete control of their schedule, like which type of client can book which team member and when. Not only that—Vetstoria’s booking system processes appointment scheduling in real time, meaning pet owners will only see the appointment slots that are truly available to book rather than seeing what was available to book five minutes ago. This in-the-moment accuracy prevents double-booked appointments and other scheduling mix-ups, providing a seamless experience for pet owners and a more efficient workflow for veterinary teams.

2. Managing the unknown at your veterinary practice

If you aren’t sure which areas of your practice need improvement, then you won’t know which processes pet owners and team members are having the most trouble with. Vetstoria’s online booking platform comes with detailed reporting and analytics that keep you in-the-know about client booking behaviours, like how and when they’re scheduling certain types of services. Through Vetstoria, you can view key data such as your total number of appointments booked, the value of those appointments, and the percentage of new clients scheduling them. By staying informed about how pet owners are booking your services online, you can better determine where you need to distribute your resources and prevent frequent scheduling friction.

3. Poor veterinary client communication

Keeping pet owners informed about their appointments, medication schedules, and follow-up care is critical for maintaining strong client relationships and providing the best possible care to their pets. While this can increase your team’s admin burden, Vetstoria has the perfect veterinary-specific communication tools to ease their efforts. Our veterinary email reminders automatically email pet owners well in advance to remind them about the appointments they’ve scheduled, keeping their pets’ health journeys top of mind and preventing missed appointments and last-minute cancellations for your practice. You can also customise our reminders to include any relevant information they need to know, like when and where their appointment is. Along with their email alert, clients will receive a link to confirm or make appointment changes easily. This lets you stay focused on current in-clinic tasks while still keeping future veterinary visits on track.

4. Difficulty managing finances

Another area where veterinary practices can face challenges is financial management. Invoicing and payment processing can be a time-consuming chore, but our financial management tools make it a breeze. Vetstoria Pay lets you request full or partial payments from pet owners before they arrive for their appointments, speeding up the checkout process. This payment efficiency also helps reduce no-shows by holding pet owners accountable for the services they’ve booked with you. Vetstoria Pay is a great way to keep pet health journeys on track while securing hard-earned revenue for your clinic. Even better, you can create a great payment experience for everyone while also cutting costs with our competitive rates on transaction fees!* Vetstoria gives you peace of mind for every payment, every time.

*Competitive rates and single payment provider or in-clinic and online transactions may vary based on payment provider and region.

5. Limited time for veterinary marketing efforts

Oftentimes, making things more convenient for the pet owners you serve will also make life easier for the veterinary professionals you work with. Vetstoria allows pet parents to book your services through your veterinary website and social media channels right from their mobile devices, without having to interrupt your busy work routine just to schedule an appointment. Our website plugins are as easy to add to your website as they are for clients to book with, and you can even customise the look and feel to best fit your clinic’s brand.

Getting more involved with marketing is ideal for your practice, but it can be hard to find time to focus on your strategy. We’ve developed a solution to support your clinic’s marketing needs by offering a series of fully customisable content packs, which are filled with engaging marketing materials designed specifically for veterinary practices. Whether you want to educate pet owners on the benefits of pet insurance or encourage them to book appointments online to reduce phone traffic, we’ve got you covered. Our content packs include everything from emails and posters to social media posts that are ready to be published. Need resources on cat behaviour tips, microchipping, parasite prevention, or preparing for a vet visit? It’s all available at your fingertips. Simply download our content packs and start sharing today!

Conclusion

Veterinary practices face many daily challenges, from problems with managing appointments to issues attracting new pet owners. Luckily, Vetstoria is designed to help clinics overcome these common obstacles with speed, accuracy, and efficiency. Our 24/7 online booking platform helps to improve the pet owner experience at your practice through accurate and customisable automation, while Vetstoria Pay reduces no-shows and other appointment-related friction to easily secure your earnings. You can also educate your customers without needing to create brand-new content or marketing materials yourself.

No matter what pain points your team may be facing, you can rely on Vetstoria to make things smoother. By automating scheduling, improving communication, simplifying financial management, and enhancing client engagement, Vetstoria empowers practices to stay focused on providing the best possible care to pets. See what Vetstoria can do for your own clinic to lighten your workload and promote a better overall veterinary experience!