Bay Country Veterinary Hospital reduces front desk work and increases practice efficiency using Vetstoria

Bay Country wanted to accomplish three major, pressing tasks at their practice:

• Reduce the high-volume of daily phone call appointments received by the practice.
• Reduce the ad-hoc manual tasks of the front desk to book or schedule appointments.
• Adopting a software that was customizable, offered a large number of integrations and was user-friendly.

Before the adoption of Vetstoria, Bay Country was using the service of a veterinary software but claimed it fell short in the booking process, which required a manual input, thus wasting valuable admin time.

Furthermore, they wanted a software that would seamlessly integrate with their veterinary practice management system (IDEXX Cornerstone), allow for as much customization in terms of appointment scheduling, and be easy-to-use software with less complications to ease the busy workflow for the staff at the hospital.

Vetstoria breathed new life into the hospital staff and was an easy choice simply due to the many powerful capabilities the state-of-the-art software provided. It enabled Bay Country to eliminate manual tasks by automating their entire appointment booking process but also helped them discover new and powerful features to enhance their practice efficiency.

Vetstoria integrates with more than 25 Veterinary practice management software, so integrating with Cornerstone was a walk in the park. This seamless integration meant that Bay Country could eliminate daunting manual tasks from their list and rely on Vetstoria to automate the appointment booking and scheduling process from start to finish.

The fact that Bay Country was able to block off times in order to prioritize particular appointments, free up time for their staff, and even to schedule a holiday was a major time saver, and the block-list feature that enabled them to block certain appointment types also helped them save many practice hours and increase efficiency.

Vetstoria’s intelligent triaging feature enabled them to screen all appointments made by pet owners thus allowing them to save time on appointments that required special or urgent attention.

Before adopting Vetstoria, Bay Country had not taken deposits from pet owners. Upon enabling deposits for appointments, it has increased efficiency at the hospital as deposits tend to lower the number of no-shows for veterinary appointments.

Vetstoria’s powerful analytical dashboard has been an asset to the hospital as they have successfully managed to monitor factors such as the number of new clients per month and even the number of canceled appointments. Such comparisons enable them to retain and enhance their overall practice efficiency.

Essentially, Vetstoria has enabled the staff of Bay Country to save time by automating simple tasks such as appointment booking. Many pet owners would book their appointment via phone call after work hours, resulting in added stress on the staff, so automating such ad hoc manual tasks helps keep the staff of Bay Country happy and satisfied with our service.

To learn more about Vetstoria or to see how it can work for your business, book a personalised demo with one of our product specialists today.