This Exhibit A describes the Website Services, which are a part of and incorporated into the Software as a Service Agreement by and between you, the Customer, and Vetstoria (the “Agreement”). Any terms not otherwise defined in these Website Services will have the meaning as set forth in the Agreement. If and to the extent there is any conflict between the terms below and the terms in the Agreement with regard to the use of or access to Vetstoria Website Services, these Website Services will control. 

1. Initial Website Creation:

a. Project Timeline: Kickoff Call to Launch:

i. At project kickoff, Vetstoria will communicate a project plan and timeline based around the minimum amount of time required to design and deliver the website. Throughout the run time of the project, Vetstoria will use reasonable endeavors to collaborate with Customer to provide visibility around Customer-dependent action items and tasks, and realign the project timeline to accommodate Customer availability. Because project timelines are customized based on Customer needs and cooperation, Vetstoria is not responsible for project delays resulting from Customer acts or inactions, including calls, late or incomplete Customer reviews, or failure of Customers to deliver required or accurate information/assets.

ii. SLA Target: Vetstoria uses reasonable efforts to provide a project plan based on information provided by the Customer, aiming for design and development of websites within 90 business days. This timeline is, however, an estimate only and subject to change based on operational constraints and Customer-dependent delays.

b. Early Launch Option:

i. Most onboarding projects have the opportunity to launch early at the prototype phase of onboarding at no additional cost to Customer, with four (4) site pages that include the Home, About, Contact, and Services page (“Prototype”). The ability to launch the Prototype early is directly dependent on specific technical information from the Customer. Following an early launch, if applicable, the full build of the Customer website will continue, with the Prototype website serving as the basis of the expanded website. To facilitate the evolution of a website from Prototype to full build, websites launched early will be subject to a change freeze (meaning no changes to the Prototype website are permitted) until the full build website is launched.

ii. Requests for an early launch of a Prototype website must be communicated in writing by Customer within the Kickoff Call or earlier, and the timeline for an early launch is dependent on, and defined within, the onboarding project timeline. Websites launching early will be optimized only for technical SEO, with full SEO optimization following the launch of the full build website. Advertising services for Prototype websites launched in an early state may be limited.

c. Landing Pages for Events, Promotions and/or Ad Campaigns:

i. Vetstoria will create a basic landing page template within each onboarding website created by Vetstoria at no additional cost to Customer, which can be duplicated and populated with content unique to Customer campaigns or events. Content for landing page population should come from the Customer at the time of their request for a landing page, and Vetstoria may provide recommendations about content optimization and copy editing in its discretion, however, Customer is and will be responsible for all content on any landing page irrespective of any recommendations provided by Vetstoria including ensuring that it has all necessary rights to use, publish and display on or with the website any and all content (e.g. images, text, quotes), materials or information, provided or made available by Customer. 

d. Copywriting, Editing, and Content Creation:

i. Vetstoria will provide content writing and editing services for all website pages within onboarding as part of initial website creation, based on input provided by Customer within the intake survey, calls, and subject matter expert interviews. Our ability to create custom, specific, and accurate content is directly dependent on information provided by Customer’s Hospital (as defined below) or clinic experts. Customers must provide drafts of any specific content that they require or desire on the website. Vetstoria will provide support around Customer provided content via editing, rewriting, and optimization, as requested by Customer. Vetstoria will provide content review and quality assurance measures on all website content and information; Customers are, however, responsible for final review and approval of all content, which includes accuracy, veracity and appropriateness of all content irrespective of any content written, edited and/or optimized by Vetstoria.

ii. For Customers with existing websites, Vetstoria offers the manual recreation of up to ten (10) existing blog articles or posts. More extensive content transfer may be available for Customers with websites currently built on WordPress who can provide back-end access, when export/import functionality is enabled on their current website, subject always to agreeing such terms with Vetstoria.

iii. Notwithstanding the foregoing or anything to the contrary, Customer is responsible for ensuring that it has all necessary rights to use, publish and display on or with the website any and all content (e.g. images, text, quotes), materials or information, provided or made available by Customer and Customer is and will be responsible and liable to Vetstoria for any failure with regard thereto.

e. Reviews + Revisions:

i. Vetstoria will work to provide up to three (3) review and revision opportunities to the Customer for the website content and visual design. These reviews will occur after the creation of the website Prototype, after the expansion of the Prototype to the full build, and after finalization of the full build website. Project timelines, and the timing of review periods, will be articulated to the Customer during onboarding calls and email communication; strict adherence to these timelines by the Customer is required for on-time delivery, and extension or rescheduling of these review periods will cause project timelines to extend beyond the initial forecasted delivery date. Vetstoria reserves the right to update and extend project timelines as necessary to accommodate operational constraints as well as the scope and quantity of changes requested by the Customer during reviews.

f. Page Limitations

i. Vetstoria limits websites to 30 inner pages per project in order to maintain project timelines, accommodate available resources, and ensure Customer engagement around reviews. For projects and Customers that require more inner pages on websites, Vetstoria offers the flexibility to extend this limit up to 50 pages upon Customer written request subject to additional fees and/or longer project timelines, in Vetstoria’s discretion.

ii. Upon a Customer request for additional pages to the website, Vetstoria will provide an estimated fee and project timeline for fulfillment, only beginning work upon Customer approval. Pages with content that must be unique and specific to the Customer, Hospital or Clinic will require engagement with subject matter experts provided by the Customer.

g. Media Assets (photos, videos, downloadables):

i. Vetstoria is limited to the use of stock photos for website design and development, and will work to provide images within its stock photos that meet Customer expectations. These assets are general in nature, and the subject matter and customizability of these assets is limited. As such, Vetstoria may not be able to meet specific style and brand requirements of the Customer. If Customer desires different assets (photos, images, designs, etc.) Customer may purchase such at its own cost and expense and send them to Vetstoria, provided they are in acceptable format and quality. Vetstoria  may recommend such resources for such assets from time to time.Aside from Vetstoria’s provided stock photos, Customer shall ensure that it has all necessary rights to use, publish and display on or with the website any and all assets (photos, images, designs, etc.), provided or made available by Customer and Customer is and will be responsible and liable to Vetstoria for any failure with regard thereto.

ii. Customer is responsible for providing any specific assets it requires to be on the website, including photos or images, videos, or other files. To be used on websites, such assets, including any photo and video assets, must meet size and resolution requirements, which Vetstoria can provide specific to project use cases. Customer shall ensure that it has all necessary rights to use, publish and display on or with the website any and all such assets provided or made available by Customer and Customer is and will be responsible and liable to Vetstoria for any failure with regard thereto.

h. E-Commerce

i. Vetstoria websites are not PCI compliant, and will not support the integration of payment systems or platforms. For Customers seeking to integrate payment options into their websites, Vetstoria recommends (but provides no guarantees in relation to) the use of third party services or providers, such as Stripe, to facilitate payment through forms or other actions outside of the website. Vetstoria does not offer, create, provide or support online stores, but will assist Customer in linking its websites to outside store platforms such as Shopify, if and as requested by Customer. Vetstoria will not support, design, or customize store platforms (outside or otherwise) and all such platforms or sites are at Customer’s sole risk. 

i. Multi-Location Websites

i. Vetstoria does not recommend or support the development of multi-location websites (one website promoting multiple clinics) for best possible user experience, search engine performance, reputation management, and website administration. Customers may request multi-location websites, but should understand that in those cases, Vetstoria is not responsible for any issues or results, including negative impact to local search performance, online reputation and reviews, or site audience confusion. Customers requesting multi-location websites should be aware that project timelines may be extended to accommodate the inherently increased complexity of these properties.

j. SEO

i. Vetstoria will provide SEO services for all Customer clinics during onboarding, working to include (where applicable) that Vetstoria’s best-practices are applied to keyword strategy, on-page SEO and technical SEO. Vetstoria’s evolving best-practices are combined with the Customer’s competitive intelligence to develop a SEO strategy specific to each Customer. Results will differ based on the amount and accuracy of information the Customer provides during onboarding, as well as the market in which the Customer operates, and the activity of their competitors and Vetstoria does not guarantee any particular SEO results. Detailed and bespoke SEO auditing, assessment, and strategy development are not included and beyond the scope of Vetstoria onboarding audit and will result in additional charges and fees to Customer.

2. Ongoing Maintenance & Post-launch Changes

a. SEO

i. Vetstoria will regularly review the keyword strategy, performance, and technical SEO of websites, applying optimizations where necessary and communicating with Customers about audit results and actions taken. Should advanced changes be recommended, Vetstoria will communicate with the Customer and provide recommended updates based on Customer approval. Should more advanced SEO work be requested by the Customer, which Vetstoria determines are in addition to its regular review, Vetstoria will provide a quoted fee for professional services and a forecasted timeline estimate for implementation. Implementation timelines are subject to change.

b. Site Security

i. Vetstoria works to design, develop, and deliver safe and secure websites, but does not and cannot guarantee or ensure that security measures implemented will be able to protect against attacks, and unknown vulnerabilities or other unexpected factors are always a risk for websites. Customer hereby acknowledges that Vetstoria websites are developed on WordPress and utilize plugins for features and functionality. Daily updates to WordPress, PHP, themes, and plugins are provided by Vetstoria and designed to limit security risks caused by outdated versions. Vetstoria uses website plugins for anti-spam and site security protection, updating Vetstoria plugin technology in accordance with its best-practices. Details on security-specific plugins are available upon request. Vetstoria does not provide penetration testing or advanced security services, and will engage security-specific experts for additional services, from time to time, if and as needed. If additional security services are requested by Customer, Vetstoria will quote a fee for such professional services, as well as a forecasted and estimated timeline for implementation, when requested at its discretion. 

c. Landing Pages for Events, Promotions and/or Ad Campaign Tracking

i. Vetstoria will create a basic landing page template within each onboarding project at no additional cost, which can be duplicated and populated with content unique to campaigns or events. Content for landing page population should come from the Customer at the time of their request for a landing page, and Vetstoria may provide recommendations about content optimization and copy editing. Customers are, however, responsible for final review and approval of all such landing pages, which includes accuracy, veracity and appropriateness and that Customer has all necessary rights to use, publish and display on or with the website any and all content (e.g. images, text, quotes), materials or information included within such pages, irrespective of any pages created written, edited and/or optimized by Vetstoria.

d. Copywriting

i. Vetstoria will work to provide content writing services in accordance with Customer requests for new or updated website content, post-launch. Vetstoria’s ability to create specific content unique to clinics or Hospitals is dependent on access to and engagement with subject matter experts, which the Customer must make available in a timely manner. Customers may also submit custom content for integration into websites post-launch, for which Vetstoria will provide copy editing and optimization services. Vetstoria will provide content review and quality assurance measures on website content and information; however, in all cases, Customers are responsible for final review and approval of any and all content, particularly with regard to accuracy and appropriateness irrespective of any content created written, edited and/or optimized by Vetstoria.

ii. Vetstoria will quote a forecasted and estimated timeline for historical portfolio update projects, based on staff availability and portfolio size. Historical update project timelines are subject to change, as required by Vetstoria due to the unique nature of individual sites. Historical update projects may include multiple changes to the Customer’s portfolio, but only one historical update project will be implemented at a time.

iii. For Customers seeking faster implementation of historical update projects, or for Customers seeking the implementation of multiple historical update projects simultaneously, Vetstoria will quote a fee for professional services to enable the procurement of additional staff and resources.

e. Site redesigns

i. As part of Vetstoria’s regular review and optimization cadence, Vetstoria will provide recommendations around website redesigns. Design-specific website redesigns will be limited to existing written content, repurposing and optimizing where available. Design + Content website redesigns will require Customer engagement for the development of new website content. Redesign projects will include the creation of a visual showcase, demonstrating the updated approach to the website, subject to Customer approval. Once approved, Vetstoria will apply the new visual style to the website, and provide the Customer with one opportunity to provide review and edits prior to implementation. For Customers seeking a more detailed and customized redesign process, such will be subject to additional fees and Vetstoria will provide a quote for such additional services upon written request. For any redesign project, a forecasted and estimated timeline will be provided. Vetstoria reserves the right to update and change this timeline as needed.

3. Website Maintenance & Technical Support (“Website Support”)

a. Website Support Tickets

i. Support tickets for changes to individual websites should be submitted via email to digital@whiskercloud.com, via email to the Strategic Account Manager assigned to the account, or via any future intake methods deemed appropriate by Vetstoria.

ii. The sender will receive an automated reply from the ticketing system containing the ticket number, expected reply time, needed assets and details, and other information that the Website Support team deems necessary to share at the time of submission.

iii. Tickets will be assigned to the next available agent. The assigned agent, at their discretion, considering staff availability, current team and individual workload, portfolio size, and other contributing factors, will either implement the changes immediately (External SLA – within one business day) or provide an estimated timeline for completion (External SLA – within one business day).

iv. The priority of the request will fall into three categories:

1. Urgent – An issue that is currently affecting the clinic’s ability to extend the lives of pets or otherwise conduct business. Including, but not limited to:

a. Site down, emails not sending or receiving, errors with contact forms or appointment booking, call buttons not working, or emergency closures

2. High – Requests that are time sensitive and need to be completed before a specified future date.  Failure to complete the ticket by the specified date could potentially lead to challenges in the clinic’s ability to extend the lives of pets or otherwise conduct business.  Including, but not limited to:

a. Adding or removing employee email address, editing on-site contact information, integrating Vetstoria or Vetstoria apps, change of business hours

3. Normal – Requests that are not time sensitive and pose no current or imminent challenge to the clinic’s ability to extend the lives of pets or otherwise conduct business. Including, but not limited to:

a. Edits to existing pages, creation of new pages, new contact forms, memorial additions, team member additions or edits, or most other front-end website edits

Priority will be given to each level of urgency in a descending order and based upon date/time of submission. Customer is highly encouraged to plan ahead to account for such timelines as a surge in Urgent tickets triggered by real-world events may cause an unexpected backlog.   

b. Better Stack – Reactive Downtime Detection

i. If after two hours of downtime and unsuccessful troubleshooting, Support will contact the Strategic Account Manager notifying them of the site outage (External SLA – within 3 business hours after Support Ticket is auto-generated), steps taken, any suspected cause, and remaining steps to be taken. At that point, the Strategic Account Manager will gather the information and lead communications to the primary corporate contact(s) and/or practice manager(s).  If issues are resolved within two hours of reported downtime, then no correspondence will be sent.

ii. While Better Stack operates 24/7, human support is online only Monday through Friday, during the following business hours: 8:00 AM to 8:00 PM EST. Issues flagged overnight, on weekends, or during any non-business hours will not be acted upon until the following business day, and will receive top priority.

c. Better Stack – Proactive SSL Renewal Alerts / Domain Renewal Alerts

i. Vetstoria will proactively renew and maintain SSL certificates and domains on accounts directly managed by Vetstoria. For accounts managing and maintaining their own domains and SSL certificates, Vetstoria will notify Customers of an upcoming SSL or domain expiration within no less than 10 business days prior to expiration. Customers choosing to maintain and manage their own domains and SSL certificates are responsible for renewal and payment, and for any outage resulting from any failure to renew or pay or any other matter not under Vetstoria’s control.

ii. Customers choosing to maintain and manage their own domains and/or DNS records are responsible for the renewal and payment of such assets, and for any outage resulting from any failure to renew or pay or any other matter not under Vetstoria’s control.

d. Cancelation Process / Providing Web Files

i. Upon cancellation of a website product, Vetstoria will provide to the Customer upon request, any media files (such as pictures, images, videos) that are currently in place on the website that are provided by Customer. Vetstoria will not provide the code of the website or transition the website to another host. Vetstoria reserves the right to permanently delete any websites hosted on its servers or systems, along with any files and data associated with those websites, upon cancellation or termination. Customers who wish to receive any media files from their website must notify the applicable Vetstoria account representative prior to cancellation or termination.

4. Outside Partnerships

a. SEO/Marketing Agencies

i. Should Customers wish to partner with an outside SEO or other marketing agency, Vetstoria will work to provide support where possible within the boundaries of this Agreement and Vetstoria’s sole discretion. When a SEO third party provider is engaged by Customer post-launch, such SEO agencies engaged by the Customer may issue support and change requests per standard Vetstoria Support ticket requirements and processes. Any requests for Support or any other matter by a third party on behalf of Customer may result in additional fees to Customer by Vetstoria, in Vetstoria’s sole discretion. Customer is at all times responsible for any actions or inactions of any third parties, particularly as it pertains to security and privacy. 

b. Access to websites or servers and direct changes to websites by Customers

i. Vetstoria does not provide back-end access to WordPress sites, servers, or technology. Customers may request updates to their website (operating hours, closures, etc) via Support tickets and the Vetstoria Support process, subject to the implementation timelines and restriction of the Support team.

ii. For Customers seeking to directly update content on their website, special exceptions may be granted via unique permissions or plugins by Vetstoria. In such a case, Customer is liable and responsible for additional costs associated with implementation and maintenance of the systems and servers and components used to meet their requests, as well as any and all disruptions, issues or other issues or events (including repair, restoration or data breaches) that arise with the website.

c. Requests for custom integrations, plugins, or technology

i. Vetstoria reserves the right to restrict, limit, and deny the integration of outside code, plugins, software, or technology in order to maintain the safety and security of websites. Exceptions to this policy may be submitted to the Vetstoria Website Operations leadership and, if approved in writing, the Customer assumes all responsibility with regard to such code, and holds Vetstoria harmless from any and all associated liability, losses incurred by Vetstoria as a result, including costs to repair damage or resolve disruption incurred by the requested integrations. Custom functionality and/or additional integrations beyond those provided by Vetstoria during onboarding may require additional fees, including third party subscriptions and costs, which the Customer will be responsible for maintaining and paying.

5. SEO (Search Engine Optimization)

a. Ad Hoc SEO Audits

i. Upon Customer request, Vetstoria will accelerate the delivery of its routine SEO and site performance review, performing an analysis of the keyword strategy, performance, and technical SEO of sites, applying optimizations where necessary and communicating with Customers about audit results and actions taken. Should advanced changes be recommended, Vetstoria will communicate with the Customer and provide recommended updates based on Customer approval. Should more advanced SEO work be requested by the Customer, beyond those actions carried out as part of Vetstoria regular review, such will require additional fees and upon Customer’s written request, Vetstoria will provide an estimated fee for services and a forecasted timeline estimate for implementation of such. Implementation timelines are subject to change.

6. Agency Services

a. Google Ads: Pay-per-click (PPC)

i. Vetstoria shall provide targeted pay-per-click advertising for the Customer clinics or Hospitals on or with Google including advertising pay-per-click strategy, advertising budget recommendations and conversion tracking. Google advertising campaigns will be monitored and optimized regularly.

ii. Vetstoria does not assume responsibility for the management of the Customer’s Google Ads billing or payment setup. The Customer will handle all payment processing and invoicing directly with Google.

iii. The Customer remains responsible for any campaigns that were active prior to Vetstoria’s involvement. The Customer must explicitly disclose the existence of any historical campaigns. At the time of engagement, the Customer shall grant Vetstoria access to each campaign they wish Vetstoria to manage. Granting Vetstoria overall account access does not guarantee visibility into all campaigns unless specifically granted.

iv. Google Ads Performance Reviews with Customer Veterinary Hospitals

1. Upon the conclusion of the advertising onboarding period, the Vetstoria Advertising Team shall be available to meet with the Customer on a quarterly basis to review advertising performance. The Customer shall be responsible for scheduling these quarterly review meetings.

b. Social Media: Content Planning

i. Vetstoria provides Social Media Content Planning on behalf of the Customer for social media channels Facebook, Instagram, and X (Twitter). This service includes up to four posts per week per channel.

ii. This service does not include engagement with users of Instagram and X (Twitter) (i.e. social media management).

c. Social Media: Community Management

i. Social Media: Community Management service includes timely engagement by Vetstoria Team with user comments on Customer’s Facebook Page and the setup of Facebook’s chatbot for efficient direct messaging. This service is available to Customer for Facebook only.

d. Review Management (Facebook)

i. Review management services include timely responses to positive reviews on Customer’s Facebook Page. Customer will be notified of negative Facebook reviews with an email notification sent to the provided contact. Customer can request assistance in crafting a response for negative reviews.

e. Review Management (Google) Part of Launch Plan

i. Review management services include timely responses to positive reviews on the Customer’s Google Business Profile. The Customer will be notified of negative Google reviews via email to the provided contact. The Customer can request assistance in crafting a response for negative reviews. To initiate service, the Customer needs to provide Vetstoria with access to its Google Business Profile.

f. Graphic Design

i. Vetstoria shall provide graphic design services for marketing materials to the Customer. Each Customer is entitled to receive up to six (6) assets per month, consisting of three (3) digital assets and three (3) print assets, with up to three (3) rounds of revisions per asset.

ii. Marketing materials are defined as follows:

1. Digital Assets: Social media graphics for Facebook, Instagram, and Twitter; Facebook cover photos; digital flyers; email newsletter graphics (excludes management of written content and delivery); QR codes; and light video editing for social media posts (includes music, text, and transitions).

2. Print Assets: Business cards, posters/flyers, postcards, brochures, and trifolds. Printing and shipping services are excluded from this agreement.

g. SEO Annual Audit

i. The Vetstoria Agency Services provides the Customer with an annual SEO audit, with a focus on local SEO performance. Based on the audit findings, Vetstoria Agency Services will implement website optimizations and furnish a report outlining the optimizations performed by the Agency Services and any additional recommendations to enhance SEO performance. Should the Customer request any additional audits beyond the annual audit, such audits will be subject to an additional fee.

h. Additional Location Fees

i. The Vetstoria Agency Services outlined in this Agreement are applicable to a Customer single location. If such services are requested by Customer for additional locations, additional fees may apply, in Vetstoria’s discretion. Please refer to the “Costs” section for further details.

i. Additional Agency Services

i. If the Customer or Corporate Customer requires agency services beyond those specified in this Agreement above, please submit the request to Customer’s Strategic Account Manager. Customer’s Strategic Account Manager will represent Customer’s interests and communicate the request to Vetstoria internal teams. Vetstoria will collaborate to develop a Statement of Work (SOW) that outlines the scope of services, fulfillment details, associated pricing, and payment terms.

7. Email

a. Branded Email + Migrations

i. Vetstoria uses Google Workspaces to establish and manage branded emails for Customers, providing email addresses consistent with the domain of Customer’s website – for example, username@clinicname.com.

ii. For Customers with branded email, Vetstoria requires specific information in order to safely migrate its branded email and to help prevent disruptions or loss of existing messages. Customers should understand that migration of email accounts between systems is inherently risky and may result in loss or corruption, through no fault to Vetstoria. Vetstoria will work to avoid and mitigate these risks where it is aware and is able to do so.

iii. For Customers with existing websites, Customer must provide Vetstoria with DNS access to enable Vetstoria to migrate email and launch a website. DNS access is required by a specific date in a Customer’s onboarding timeline, and Vetstoria will communicate that dependency to Customers at the project’s kickoff call and throughout onboarding. Additionally, Vetstoria requires the email admin’s username and password (the account used to create all other email accounts), the email address and password for each account to be migrated, and the server source URL for the Customer’s current email host (example: Microsoft 365).

iv. Customers who require Vetstoria support with branded email and migration should be ready to engage with Vetstoria around the fulfillment of that service or delay the delivery of branded email and potentially the launch of Customer’s website.

8. DNS & Domains

a. Purchasing a new domain

i. Vetstoria will purchase domains for Customers, and provide advice on which domain to select, as if and as needed, though the responsibility for any applicable clearance searches in connection with e.g., whether such domain name infringes any registered trade mark shall lie solely with the Customer. For Customers without an existing website, or for those in need of a new domain, Vetstoria will assist with the purchase process and pay for domains up to $60.00. If a domain cost exceeds $60.00, Vetstoria will assist the Customer in setting up their own GoDaddy account and walk them through the purchase process.

b. Transferring an existing Customer domain

i. Vetstoria does this when a Customer has an existing website and wants to continue using the same URL after purchasing a website with Vetstoria.

ii. In order to transfer domains, Vetstoria must work with the current domain owner. This may require engagement with whomever established the website, purchased the domain, or signed the contract with the domain provider. The person who controls or owns the domain or prior website must be present and timely engaged in this process at all times, as systems like 2FA require immediate response.

iii. Vetstoria needs the zone file, the domain to be unlocked, and EPP/Auth Code from the current domain provider or controller. Vetstoria may be able to engage with the provider directly, once authorization is provided by the domain owner or controller. Vetstoria cannot assist unless explicitly cleared by the owner or controller.

iv. Transferring a domain carries inherent risk, for which Vetstoria will use reasonable efforts to help manage if and where it can (provided it has the assets and information), however it is not responsible or liable for the transfer.

v. Vetstoriadoes not purchase or maintain any domains which are not actively associated with Vetstoria sites. No defensive URLs, etc.

c. Domain Renewal

i. Vetstoria will manage and pay for domain renewal for those domains directly managed under the Vetstoria account. Should the cost of domain renewal exceed Vetstoria purchase limit, Customer will be responsible for such renewal and upon request by Customer, Vetstoria will assist the Customer in setting up their own GoDaddy account and walk them through the process of transitioning payment.

9. Hospital Analytics Dashboard

a. Individual Site Analytics Dashboard

i. Upon launch of a website, Vetstoria will establish an analytics dashboard for the website and communicate the dashboard’s URL to the Customer. Customers will be responsible for reporting any issue with the dashboard for their website via a Support Ticket.

b. Definitions: Hospital

i. “Hospital” refers to the individual veterinary business or clinic within the network owned or controlled by the Customer. Each Hospital operates as a distinct business entity under the Customer’s ownership, and is subject to the terms and conditions outlined in this agreement as applicable to its operations. Notwithstanding the foregoing, Customer is and remains fully responsible and liable for Hospitals, including with regard to their compliance with the terms of this Agreement.