Features
All you need for a more efficient practice
Vetstoria gives you the tools to run your practice more efficiently, improve client satisfaction, and accelerate growth.
Automated Appointment Scheduling
Reduce phone calls and save admin time
Vetstoria automates the time-consuming parts of the appointment scheduling process. Set it up once, install it on your site, then wave goodbye to scheduling headaches! 👋
Advanced Customization
Precisely control how bookings are made by configuring Vetstoria to match your exact requirements.
Website Plugins
Easily add Vetstoria to your site to let customers schedule appointments online 24/7. Customize the look and feel to match your brand.
Smart Triage
Display custom messages or prevent certain appointments from being scheduled based on intelligent triggers.
Booking Disclaimers
Present essential information to clients during the appointment scheduling process with a custom disclaimer.
Automatic Confirmations
Automatically confirm appointments and send out instant email notifications with all the details.
Email Reminders
Reduce no-shows by sending customized automated email reminders for upcoming appointments.
Secure Payments
Reduce no shows for your online appointments and guarantee revenue with Vetstoria Pay
Accept debit or credit card payments or pre-authorizations during the appointment booking process to reduce no-shows, eliminate bad debts and save time.
Save Money with Competitive Processing Rates
Maximise savings through our partners’ market-leading rates for all your transactions, both in-clinic and online.
Enhanced Booking Experience
Take deposits or pre-payments during the online booking process to reduce no-shows.
Powerful Processing
Ensure fast, secure and accurate in-clinic and online transactions.
Chat
Reduce phone call volume and chat with pet owners
Let pet owners initiate conversations with you on your clinic website for all those non-urgent questions so you can provide better care and focus on emergencies.
Set your availability
You can configure the timings you want to offer chat or turn it off when the clinic gets too busy.
Get notified immediately
Whenever a pet owner starts a conversation you get an email notification so nothing is missed.
All your messages in one platform
Pet owners can contact you via your website, SMS, or WhatsApp, and you can see all messages stored in one place.
Reporting & Analytics
Gain clear insights to keep your practice running smoothly
See how your clients are booking, know exactly how to allocate resources, and measure your growth with powerful reports at your fingertips.
Appointment Analytics
Learn how your clients are booking (including popular times, appointment types, vets, species, devices and more).
Benchmarking
Anonymously compare performance against others using Vetstoria. Learn where you excel and can improve.
Dropout Analysis
See which steps of the booking process pet owners typically drop out at, segmenting by device, origin, or client type.
Digital Marketing
Acquire more new clients online and retain existing ones
Create highly targeted campaigns that drive bookings and help promote your practice. Measure performance and optimize to improve marketing efficiency.
Campaign Builder
Create booking campaigns, each with unique scheduling rules/restrictions set by you.
Smart Links
Extend the reach of your campaigns by sharing unique booking links in emails, SMS, social profiles, or webchat.
Campaign Analytics
See how many appointments and new clients are generated from each campaign and which channels are most effective.
Telemedicine
Stay connected with pet owners & provide virtual care without the stress
Provide easy access to pet care and save time for your team by offering integrated and secure video consultations through Vetstoria.
Calendar Integration
Accept telemedicine bookings through your site, and sync availability with your existing calendar in real-time.
No App Downloads
Host safe and secure video consultations on any device, with no apps to download or software to install.
Seamless Payments
Set your own consultation fees and prompt your clients to pay online when booking telemedicine appointments.
24/7 support
Friendly, fast & knowledgeable help
Our friendly, knowledgeable team (most are former veterinary nurses and technicians, so they understand your challenges) will make sure you always have the assistance you need. They’ll help you get started with Vetstoria and, once live, work with you to get the most out of the platform.
Integrations
Sync appointments with your existing calendar in real-time
Connect Vetstoria with your existing practice management system to allow pet parents to book appointments from your website straight into your practice calendar. Real-time updates and no double bookings.
