A better experience for pet owners—easy communication for you.
Vetstoria Chat allows pet owners to reach you at their convenience—through your website. Your clinic stays in control by setting availability to manage when and how you respond.
Deliver a great experience for pet owners by offering flexibility to communicate via their preferred channel, while easing your team’s workload with simple, organised message management.
Satisfied clients, a more efficient clinic.
We’ve been using Vetstoria Chat for a few months, and it’s been a real game-changer. Our phone lines are less busy, and the staff find it so easy to manage chats. We’re able to answer questions promptly, which has helped everything run more smoothly.
– Sarah Yelavic, Practice Manager, Pittwater Animal Hospital
Easy and flexible communication for both your team and pet owners
Pet owners can start conversations whenever they need help—through your website and choose to switch to SMS, or WhatsApp if they like. You control when to respond, by adding available hours, giving your team flexibility, while providing pet owners with multiple ways to reach you.
Stay organised with your communication
With Vetstoria Chat, you’ll get email notifications whenever a new message comes in, so you can stay on top without worrying about missed chats. Plus, with everything consolidated in one place, your team can respond at a time that works best for them—without feeling overwhelmed by the volume of inquiries.
Create a smooth client experience without adding to your workload
With the option to message on your website, they won’t feel frustrated by busy phone lines. At the same time, you can manage messages at your pace, making it easier for your team to focus on what matters most.
Offer flexibility without compromising client care
Set hours for when chats are available and easily switch between team members. Whether they’re in the clinic or working remotely, your team can provide consistent care while maintaining work-life balance. The result: a better client experience and a more efficient team.
Want to see Vetstoria Chat in action?
Vetstoria Chat FAQs
Vetstoria Chat is an online communication tool that allows veterinary clinics to offer a messaging option, reducing call wait times and enhancing customer satisfaction. It effectively handles non-urgent communications, allowing urgent cases to receive immediate attention.
Vetstoria Chat diverts non-urgent calls to your website and ensures no message is missed. The ability to handle multiple chats at once improves your service quality and operational efficiency.
Yes, Vetstoria Chat provides full control over its availability. You can set specific active hours and easily deactivate the chat during off times, giving you flexibility in managing your team’s workload.
Absolutely! Vetstoria Chat supports remote and part-time work arrangements, allowing clinics to hire from a wider talent pool and offer staff the flexibility of working from home.
Vetstoria Chat offers multiple chat management, easy access to chat records, customisations, and the ability to automatically capture communication consent from clients. Its on/off functionality provides additional flexibility, making it an essential tool for modern veterinary clinics.
Looking to spread the word about Vetstoria Chat with your clients? Download our content pack.
Let pet owners know, you now offer chat!
Looking to spread the word about Vetstoria Chat with your clients? Download our content pack.
Terms and conditions
*Vetstoria Chat is currently available in English outside of North America. Fair usage policy & 3rd party fees may apply to SMS and WhatsApp.
