Connect with clients conveniently through chat!

Some calls can just be a message—Vetstoria Chat* redirects non-urgent phone calls to quick and convenient messages via your website, letting pet owners and veterinary teams respond when it works best for them.

Plus, turn it on and off as needed and set up availability to stay in complete control.

See Vetstoria Chat in action

Decrease non-urgent call volume, increase clinic efficiency

Vetstoria Chat reduces unnecessary calls and visits by empowering clients to easily share less urgent information via your website, WhatsApp, or SMS while you manage it all in one secure place.

You’ll get an email alert every time someone starts a conversation, keeping you in the know without interrupting your routine. Pet owners can send a quick message instead of waiting on hold, and your team can stay focused on the task at hand.

Customise however you’d like

You can set up availability and turn it off when you’re busy or need a break.

Vetstoria Chat multiple communication methods 2

Offer multiple ways to chat

Let clients choose their preferred communication method through your website, WhatsApp, or SMS.

Provide flexible work options

Assign certain colleagues to handle chats in the clinic or accommodate those who work remotely.

Enjoy centralised messages

Keep all of your conversations across channels stored within your Vetstoria platform for easy access.

Enhance the experience

Create convenient, seamless communication between pet owners and your practice.

Want to see Vetstoria Chat in action?

Vetstoria Chat FAQs

What is Vetstoria Chat and how does it benefit pet owners?

Vetstoria Chat is an online communication tool that allows veterinary clinics to offer a messaging option, reducing call wait times and enhancing customer satisfaction. It effectively handles non-urgent communications, allowing urgent cases to receive immediate attention.

How can Vetstoria Chat help manage my veterinary clinic's communication more effectively?

Vetstoria Chat diverts non-urgent calls to your website and ensures no message is missed. The ability to handle multiple chats at once improves your service quality and operational efficiency.

Can I control the availability of Vetstoria Chat for my clinic?

Yes, Vetstoria Chat provides full control over its availability. You can set specific active hours and easily deactivate the chat during off times, giving you flexibility in managing your team’s workload.

Is Vetstoria Chat suitable for remote or part-time veterinary teams?

Absolutely! Vetstoria Chat supports remote and part-time work arrangements, allowing clinics to hire from a wider talent pool and offer staff the flexibility of working from home.

What are the key features of Vetstoria Chat that enhance clinic operations?

Vetstoria Chat offers multiple chat management, easy access to chat records, customisations, and the ability to automatically capture communication consent from clients. Its on/off functionality provides additional flexibility, making it an essential tool for modern veterinary clinics.

How can my clinic promote Vetstoria Chat to pet owners?

Looking to spread the word about Vetstoria Chat with your clients? Download our content pack.

Let pet owners know, you now offer chat!