How to Reduce Appointment No-shows at Your Veterinary Practice

With practices busier than ever, some pet-owners have struggled to find urgent appointments for their fur babies. This has led to some making multiple bookings and failing to cancel the ones they don’t end up attending.

How did we get here, and what should we do about it?

Vetstoria is honoured to welcome renowned veterinary consultant and author Debbie Boone, CCS, CVPM from 2 Manage Vets Consulting, LLC, to host a discussion on this issue and offer solutions. Debbie will also be joined by Vetstoria customer Dr David Hodges, veterinary surgeon and founder of UK-based veterinary practice, Stellar Vets, who will share his experience with no-shows and the tactics he puts in place to avoid them.

In preparation for this webinar, we have also surveyed 140 practices globally to learn more about the topic. Thankfully, several respondents boasted they had great policies in place (so no-shows were never a problem), and Vetstoria CEO Julien Renard is excited to share those insights with you as well.

This webinar will offer practical tools and recommendations in dealing with appointment no-shows plus, if you have not attended a webinar featuring Debbie Boone before, you are in for a treat!

Debbie Boone, BS, CVPM, Fear Free SM Certified, has worked for the veterinary profession for more than 35 years. After earning her bachelor’s degree in animal science from North Carolina State University, she began as a client care representative and quickly moved into hospital administration. Debbie has experience in the management of small animal, mixed animal, specialty, and emergency practices.

Debbie is considered an expert in team communication, creating positive practice culture, and developing monthly paid wellness plans for veterinary practices. Her business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, improving profitability, and increasing practice value. She strives to improve the lives of animals by using her expertise to improve workplace culture and the well-being of veterinary professionals.

Major national and international animal health organizations, including AVMA, OVMA, CanWest, WVC, NAVC, AAHA, Patterson Veterinary Supply, Zoetis and more, consistently seek Debbie out for her skills as a trainer and speaker. She has been published in numerous veterinary publications and currently serves as a member of the VetPartners Board of Directors as their Vice President and President- Elect. She is on the Fear Free Advisory Board and Speakers Bureau, Hound Advisory Board, Stokes and Epicur Pharmacy advisory board where she enjoys sharing her real world clinic experience with companies. She is currently hosting a new vodcast called The Bend which invites guests to share their stories of triumph over adversity.

Debbie lives in North Myrtle Beach, SC where she spends her off time in her garden, at the beach or on the boat.

David qualified from Cambridge University Veterinary School in 1991 and has specialised in companion animals from the start of his career. He loves being a vet and wants to give importance to personal service when it comes to his clients.

He founded Stellar Vets in the UK, which aims to be friendly with great care at sensible prices. They currently use Vetstoria to allow their clients to feel more in control – meaning no more engaged phone lines and the ability to book appointments when convenient for them, not just when the clinic is open.

Julien Renard is the CEO and Co-founder of Vetstoria, the industry-leading veterinary booking platform used by over 3,000 practices globally to streamline operations, improve pet owner experience and maximize revenue.

Before becoming an entrepreneur, Julien worked as an emergency veterinarian for many years across Europe and the UK. His current work has been informed by a deep understanding of the unique challenges and potential in pet care, focusing on optimizing the pet owner journey through automation and integration.