Webinar:
Setting up Vetstoria: How to stop pet owners from booking emergencies online (+ other helpful fixes)
Summary:
In this webinar, we will explore how to ensure pet owners book the correct appointments to best prioritize their pet’s health. We are going to show you how to set up Vetstoria to prevent pet owners from booking their emergency appointments online, and provide advice and valuable insights for how best to redirect them to take action incase of an emergency.
We will also cover other helpful fixes to streamline a smoother booking process for your clinic, including:
- How to encourage clients to honor the availability and book the correct appointment
- How to prevent new clients from booking in as returning clients
- How to encourage pet owners to use the same registration details consistently when booking
- Tips for communicating with pet owners, including use of clear and empathetic language and involving them in the decision-making process
We will finish the event with 10 minutes for Q&A. We hope to see you there!
Who is this for:
- Practice Owners
- Practice Managers
- DVMs
- Receptionists
About the speakers:
Erin Towell
US Manager of Implementation
Erin has enjoyed over 7 years in the veterinary technology industry, working with products such as eVetPractice, PetDesk, and now leading the US Implementation team at Vetstoria. Erin highly values when Vetstoria’s platform provides immediate support for the hospital staff and offers pet owners a seamless and efficient appointment booking process.
Samantha Quayhagen
Customer Success Executive
Samantha has been with Vetstoria for almost 3 years and wants to help practices utilize technology to their advantage. Having a background as a former receptionist and technician, she loves helping ensure our platform brings not only a great pet owner experience but helps the clinic team spend more time doing what they love- helping save lives.
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Just sharing some free knowledge that we hope you’ll find useful. Keep Vetstoria in mind next time you have veterinary marketing, practice management, or customer service questions!
