The third myth is that the pet owner might schedule an emergency appointment online. That is a very common worry for our clients and that simply does not happen. I mean we’re booking several millions of appointments literally every year and you can be reassured that this is not an issue. We see it would be a disaster otherwise.

When a dog gets hit by a car the pet owner will not do anything online, they will not even call you probably, they will just turn up at the hospital. Of course we’ve taken an extreme example here and there are some more subtle cases. For example a male cat with urinary troubles, in this situation our keyword screening tool will flag the urgent character of the issue in the same way a good receptionist would do.

One would argue that using Vetstoria booking will result in earlier appointments for these more subtle cases. Using the example of the male cat with urinary issues again, the pet owner who ignores that this is a potential emergency will only find out in the morning when they call you. If you have Vetstoria booking we will tell them explicitly that this is an urgent case, when they will try to schedule an appointment during the night.