Debunking Myth 5"We will create double bookings by using Vetstoria"
Eliminate double bookings with Vetstoria
The fifth myth is that online booking may create double bookings. This does not happen. Vetstoria synchronize in real-time with your practice management software and make sure the priority goes to the reception team.
During the booking process we’ll check that an appointment time is free on two occasions. Firstly when we offer the time slots and secondly when the pet owner confirms the appointment and these are real-time checks. There isn’t a five second delay or anything like that and that means double bookings simply aren’t possible.
Real-time synchronization with your practice management system
Vetstoria is synchronized with your PMS in real-time. This means that appointments made online via Vetstoria appear immediately in your PMS, and appointments booked in the clinic by your receptionist (or emergency block-offs), are immediately reflected in Vetstoria.
This also prevents double bookings! If two pet owners attempt to book the same appointment slot, the user completing the process first will secure the appointment. The second user will be shown a message explaining that the selected slot is no longer available. Whoever completes the process first will secure the appointment.
This real-time booking can vary between different practice management systems. To see how Vetstoria appointments appear in your PMS, check our integrations page.
Book a quick demo to see how Vetstoria’sreal-time online booking can be fully customizedto meet your clinic’s needs.
Book a quick demo to see how Vetstoria’s real-time online booking can be fully customizedto meet your clinic’s needs.
Setting up Vetstoria: How to stop pet owners from booking emergencies online
Explore how to set up Vetstoria to ensure pet owners book the correct appointments to best prioritize their pet’s health.
MYTH 1
"We will lose control of our diary if we offer online booking"
Learn how Vetstoria enhances your ability to manage appointment scheduling online.
Myth 2
"Pet owners won’t be able to use it properly"
Learn how Vetstoria has simplified the online booking process for pet owners.
Myth 3
"Pet owners will book emergencies online"
Explore appointment screening features that prevent pet owners from booking emergencies online.
"Staff concerns were always about accuracy, which turned out to be the least of their worries because it’s always accurate. There’s enough customization to make sure the appointments are correctly booked digitally on Vetstoria, which led to peace-of-mind."
Martin Brice – Vet & Owner, Emerson’s Green Veterinary Surgery
