Debunking Myth 2"Pet owners won’t be able to use it properly"
Easy online booking for pet owners
The second myth is that the pet owner is not able to use the tool and might select the wrong option. That’s actually a very fair concern and we’ve developed a number of mechanisms to prevent this.
Firstly, when a pet owner selects an appointment option, say vaccination or consultation, it is possible to show a specific message to clarify any possible misunderstanding.
For example, let’s imagine you offer the option for nurse appointments, we can show a disclaimer message explaining that a vet will not be available for this appointment. we can even request that the pet owner to tick a box to confirm that they’ve read that message.
Secondly, on top of selecting a consultation option we ask the pet owner to give us in plain English the reason for the appointment and this section is automatically screened for specific keywords. Now this allows us to take various actions such as blocking appointments or giving some advice.
By default we prevent the booking of surgical procedures, dental procedures, and emergencies. We also request a stool sample or urine sample whenever it is adequate to do so. This is of course like everything else customizable per clinic and these roles may even be different from one appointment option to another. We are very confident that the system can be set up to avoid any misunderstanding for your pet owners.
Tailor your online booking for pet owners
Facilitate pet owner bookings with Vetstoria’s user-friendly features. Make appointments easily identifiable for pet owners and rest assured knowing that our automated screening will identify urgent cases that need prompt attention. Deliver crucial guidance via informative messages, to enhance the pet owner’s understanding of the booking process, and share post-appointment instructions with them.
Appointment type
Make things really clear for pet owners by having all of the services you offer appear as different appointments. For example, vaccination appointments, routine check ups, dental check ups and more. You can also enable or disable these as you like and sync with your practice management system.
Appointment type
Make things really clear for pet owners by having all of the services you offer appear as different appointments. For example, vaccination appointments, routine check ups, dental check ups and more. You can also enable or disable these as you like and sync with your practice management system.
Appointment screening
The online booking system includes automated triaging – using keywords to identify emergency situations. When a keyword is detected, you can prevent pet owners from booking online and share specific instructions with them on next steps to take to help their pet.
Appointment screening
The online booking system includes automated triaging – using keywords to identify emergency situations. When a keyword is detected, you can prevent pet owners from booking online and share specific instructions with them on next steps to take to help their pet.
Guiding messages
Add instructional messages for pet owners at the beginning of the booking process. This helps to manage pet owner expectations and communicates anything they need to know before and after booking an appointment.
Guiding messages
Add instructional messages for pet owners at the beginning of the booking process. This helps to manage pet owner expectations and communicates anything they need to know before and after booking an appointment.
Book a quick demo to see how Vetstoria’sreal-time online booking can be fully customizedto meet your clinic’s needs.
Book a quick demo to see how Vetstoria’s real-time online booking can be fully customizedto meet your clinic’s needs.
Inside Vetstoria: Intelligent triage to the rescue
Explore the best practices in how Vetstoria offers intelligent triage to pet owners while saving time for your staff.
MYTH 1
"We will lose control of our diary if we offer online booking"
Learn how Vetstoria enhances your ability to manage appointment scheduling online.
Myth 5
"We will create double bookings by using Vetstoria"
Find out how our real-time synchronization with your practice software can eliminate double bookings.
Myth 6
"We'll lose our personal touch by taking bookings online"
Learn how Vetstoria’s online booking improves the pet owner experience without compromising on personal touch.
"There were no issues reported by pet owners; they just started booking their appointments online because it was so easy and streamlined."
Rebekah Rangel, practice manager at Osage Veterinary Clinic
